Top Customer Success & Experience Jobs in Miami, FL

Owns strategic partner relationships from sales handoff through onboarding, implementation, activation, and launch. Manages launch plans, coordinates cross-functional teams, monitors partner performance, conducts business reviews, identifies adoption and revenue-growth opportunities, resolves risks, gathers feedback, and maintains accurate HubSpot records. The role also develops scalable partner success processes and supports retention, expansion, and customer acquisition across multiple brands.

Manage a portfolio of customer accounts, serving as the primary relationship owner and trusted advisor. Drive contract renewals, platform adoption, customer success plans, health check-ins, retention, and upsell opportunities. Monitor customer outcomes, resolve concerns, gather feedback, and coordinate with sales, support, product, and engineering teams. The role requires familiarity with cloud security, SaaS, AWS, Azure, Google Cloud, customer success tools, and AI tools, with 10% travel.

Implement newly contracted absence management accounts by completing documentation, configuring account specifications, developing implementation plans, coordinating training, and building client relationships. Serve as liaison between HR professionals and internal teams, explain absence policies and leave compliance, promote services, and resolve implementation concerns. The role requires at least one year of project management experience, Microsoft Office proficiency, reliable remote-work capability, and up to 25% travel.

Manage a high-volume portfolio of core accounts, driving retention, platform adoption, customer satisfaction, and proactive engagement. Monitor account health, address issues before renewal risks emerge, coordinate with Sales on expansion opportunities, and collaborate with Finance, Support, and Product to resolve concerns and improve customer processes.

Build trusted enterprise customer relationships, develop technical adoption plans, guide OutSystems development and architecture, conduct technical reviews, provide customer support, communicate product roadmaps, assist with upgrades, and advocate for customer needs across internal teams. The role requires application development or architecture experience, knowledge of IT infrastructure and networking, strong communication skills, and Spanish and English proficiency.

Own end-to-end technical onboarding for new customers, including product configuration, permissions, workflows, API integrations, data migration, troubleshooting, and go-live. Manage implementation timelines, milestones, risks, and deliverables while coordinating with customers and internal Sales, Customer Success, Product, Support, and Engineering teams. Contribute to onboarding documentation and playbooks.

Provides first-line support for non-technical customer and internal inquiries in a SaaS environment. Responsibilities include managing ticket queues against SLAs, routing and escalating issues, maintaining accurate tagging, applying support playbooks, guiding users on product features, and contributing to FAQs, knowledge-base content, and customer education. The role requires strong written communication, organization, judgment, adaptability, and interest in developing technical support skills.

Own strategic SaaS client relationships from onboarding through renewal, driving retention, adoption, value realization, and expansion. Lead executive business reviews, uncover client needs, manage contracts and customer projects, translate business requirements into technical solutions, mitigate risks, provide training, and coordinate issue resolution. The role requires strong analytical, communication, project-management, and relationship-building skills, plus experience in CPG foodservice or food-away-from-home manufacturing. Trade promotion and ERP, TPM, or BI experience are preferred.

Manage enterprise and mid-market customer relationships, develop success plans, address issues, answer technical and non-technical questions, and provide strategic recommendations that improve subscription retention, revenue, and customer experience. Collaborate with Sales, Operations, Product, and Customer Success teams while managing expectations, timelines, risks, and deliverables in a remote-first startup environment.

Manage value realization, adoption, customer health, and strategic growth for large lending-industry customers. Lead business reviews using performance benchmarks, develop account and enablement plans, guide adoption of AI agents, coordinate internal teams, manage recovery plans, and identify expansion opportunities. Serve as an executive advisor across mortgage, home equity, and consumer lending operations.