Top Customer Success & Experience Jobs in Miami, FL

The Account Manager manages client relationships, focuses on sales goals, develops account strategies, and collaborates with teams to exceed revenue targets in the Cambridge/Boston MA area.

The Director of Support will lead the Support organization, create scalable processes, and manage metrics to enhance customer experience. Responsibilities include team development, performance management, and implementation of a modern ticketing platform.

The Customer Success Manager is responsible for managing a portfolio of accounts, focusing on customer retention, product adoption, and satisfaction within a SaaS healthcare compliance platform.

The Customer Success Engineer will lead deployments, serve as a technical advisor, and support customer engagement, focusing on product enhancements and user experience.

As a Business Development Representative, you will identify agency partners in the Shopify ecosystem, engage them through outreach, set up meetings, and support partner activation and co-marketing efforts, contributing to revenue goals.

The Account Manager oversees client relationships, ensuring client onboarding, performance analysis, and retention while driving upsells and managing campaign execution.

Manage post-sales customer engagement, including implementation, performance reporting, and renewals. Help clients achieve KPIs and drive satisfaction.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Head of Growth will scale adoption and user base for Kinetic among Solana traders, lead partnerships, and analyze user metrics to refine strategies.

Partner with multinational clients to analyze requirements, design loyalty strategies, oversee GRAVTY® implementations, deliver training, manage project documentation and SLAs, collaborate with product teams, and develop product marketing collateral to drive customer success.