We’re growing rapidly and expanding our delivery team in the North America !!
Join our dynamic Customer Success team as a Business Analyst , where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands.
About Loyalty Juggernaut (LJI)
Loyalty Juggernaut is a pioneer in cloud native loyalty and customer engagement. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem. Our GRAVTY® platform is the world’s first autonomous loyalty solution, built for the next generation of digital-first enterprises.
Designed for limitless scalability and hyper-personalization, GRAVTY® delivers cutting-edge, AI-driven loyalty solutions that transform customer engagement across diverse industries, including Airlines, Airports, Retail, Hospitality, Banking, Telecom, and Insurance.
Our Global Impact:
- 400+ Million members connected through our platform.
- 100+ Global Brands trust us to drive loyalty and brand devotion.
- 3-Time Winner of “Best Technology Innovation in Loyalty”.
- Global recognitions for Excellence in Loyalty Management under numerous categories.
- Recognized as a ‘Strong Performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.
Explore more about us at www.lji.io
The Opportunity:
An exciting opportunity for enterprising individuals with a genuine passion for customer engagement and loyalty solutions. If you are driven by solving complex business challenges and are eager to build a career delivering impactful, innovative solutions, this role could be a great fit.
As a Business Analyst within the Delivery team, you will partner with leading global brands to design and deliver differentiated loyalty and engagement solutions. You will play a key role in helping clients succeed by translating business needs into actionable insights and enabling them to create meaningful, data-driven customer experiences.
What will you Do:
A blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll:
- Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
- Develop comprehensive business cases and market feasibility analyses.
- Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
- Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
- Design, deliver, and maintain training programs for client users.
- Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
- Collaborate with the product management team to drive innovation and deliver transformative product features.
- Develop high-impact product marketing collaterals, including white papers and presentations.
- Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.
What are we looking for (Must Haves):
An exceptional individual who thrives in a fast-paced, dynamic environment and possesses:
- A University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution.
- Up to 3 years of client delivery experience in Business Analysis/Enterprise SaaS Product Implementation.
- Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
- Exceptional interpersonal skills and a problem-solving mindset.
- Proven ability to manage complex priorities and projects under pressure.
- Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
- A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.
Relevant experience in Member Experience, CX or Loyalty SaaS implementation domain is a PLUS.
Additional qualifications that enhance your profile:
- Certification in business analysis.
- Experience with scaled agile methodologies.
- Familiarity with various delivery methodologies.
- Experience with modern tools used in Agile implementations like Jira, Miro, Asana.
- Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.
Why should you consider us?
At LJI, you'll experience:
- A collaborative and empowering work culture that fosters continuous learning and growth.
- Opportunities to make a tangible impact on our clients' businesses.
- A chance to collaborate with a talented team of passionate individuals.
- The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.
Unleash your passion for Customer Success and help businesses thrive!
What We Do
Headquartered in Silicon Valley, Loyalty Juggernaut, Inc. (LJI) is the next-gen loyalty and customer engagement solutions enterprise, helping brands reimagine their customer loyalty initiatives in #theageofdigitalcustomer. GRAVTY®, LJI’s digital transformation platform is specifically designed for the ecosystem-centric loyalty programs. Built ground-up on break-through technologies including serverless computing, microservices architecture, AI/ML, and big data, GRAVTY® addresses the fundamental limitations of the traditional loyalty platforms and enables brands to deliver on the digital customer expectations comprehensively. GRAVTY® client base includes leading global brands, running industry-defining and award-winning, ecosystem-centric loyalty programs in airline, hospitality, retail, food & beverages, financial services, telco and multi-brand, diversified business groups.
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