Top Customer Success & Experience Jobs in Miami, FL

Define and run Tern's agency success function for enterprise travel agencies: segment accounts, build engagement models and playbooks, own post-sale activation and integration adoption, run business reviews tied to growth, surface product feedback to R&D, and build scalable, AI-enabled touchpoints to drive measurable agency growth.

Manage end-to-end onboarding of new 401(k) plans: draft plan documents, coordinate payroll integrations, monitor go-live contributions, maintain case records in Salesforce, communicate with sponsors/advisors, ensure compliance with ERISA/IRS/DOL, and escalate complex issues.

Serve as a technical partner to district clients and internal teams, provide onboarding and tech support, run AI prompt QA and experiments, and build dashboards and analyses to surface CX and product-quality insights. Collaborate across Product, Content, and Success teams and standardize processes and templates for repeatable AI and support workflows.

Serve as first-line support for Relocity's web and mobile platform: manage Intercom tickets, troubleshoot and reproduce issues, escalate to Product/Engineering, maintain documentation, identify trends, and support product adoption while contributing to knowledge base and process improvements.

The role involves acting as a Single Point of Contact for mortgage loan borrowers in loss mitigation, handling calls, documenting contacts, and explaining options regarding their loans.

Provide technical customer support for FOSSA's SaaS platform: manage new ticket queue and backlog, communicate updates to customers, collaborate with product and engineering, improve AI ticket-deflection and documentation, write/maintain scripts, and occasionally represent the company at events.

Own a portfolio of co-development client accounts as primary contact. Maintain satisfaction, monitor account health, partner with production to mitigate risks, drive quarterly account growth, manage CRM records and reporting, and represent the company at industry events.

Lead and deliver large-scale, technology-enabled business transformations for Financial Services clients. Advise CxO-level stakeholders, run assessments and workshops, craft experience-led strategies and multi-year roadmaps, and drive adoption and measurable value. Collaborate with Sales, delivery, architects and partners to support sales of enterprise Professional Services and uncover future opportunities.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

The Sales Development Representative will engage clinics, qualify leads, schedule meetings, manage sales activity in Salesforce, and collaborate with teams to drive growth.