Top Customer Success & Experience Jobs in Miami, FL

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Manage a portfolio of enterprise ranch accounts from pilot to full-scale adoption, drive retention and expansion, engage executives and ranch managers, coordinate cross-functional teams, and develop scalable account strategies while frequently traveling to customers.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Leads Transition Strategy Partners and oversees customer transition delivery from pre-sale through onboarding and steady-state service. The role ensures alignment among sales commitments, solution design, and execution; manages resources, escalations, risks, KPIs, and complex customer scenarios; develops team capabilities; and improves processes, playbooks, systems, scalability, and automation to support consistent customer outcomes.

Manages a portfolio of US-based corporate accounts for KAYAK for Business, serving as the primary client contact. Responsibilities include driving platform adoption, monitoring account health, leading business reviews, managing renewals and amendments, identifying growth opportunities, coordinating internal teams and travel management partners, resolving issues, maintaining account records, and sharing client feedback to improve products and processes.

Provides post-sale customer support through phone and email, accurate order and data entry, account management, dispute resolution, returns and credit processing, and administrative tasks. The representative verifies information, resolves customer inquiries, supports EDI and portal orders, and collaborates with Sales and internal departments on pricing and service issues. Success requires strong communication, organization, multitasking, mathematical ability, attention to detail, and accuracy in a fast-paced environment.

Own the technical support function for client integrations, including triage, issue resolution, escalation, client communication, incident support, status updates, monitoring awareness, and documentation. Investigate issues using SQL, logs, APIs, dashboards, and alerting tools. Maintain Jira tickets, Confluence documentation, runbooks, FAQs, and integration guides while serving as the bridge between clients, vendors, QA, engineering, and product.

Manage relationships with assigned government and criminal justice customers using electronic monitoring solutions. Responsibilities include account reviews, issue resolution, onboarding, training, product demonstrations, customer adoption, renewals, CRM updates, and identifying account expansion opportunities. The role collaborates with sales, operations, technical support, and leadership teams, and requires customer-facing communication, organization, technical product learning, a valid driver’s license, and travel throughout the United States.