Description:
Responsibilities:
Provide level I and II support for company’s SaaS solutions
Provide level I and II support for SharePoint, Dynamics CRM and NAV.
Work directly with customers and employees to resolve issues and incidents
Be responsible or onboarding new employees and configuring laptops/PC for use in O365 environment
Document network processes, procedures, and practices
Be a part of the 24x7 emergency on-call and work nights and weekends during maintenance periods and service outages
QualificationsBA/BS Degree in a related technology field or equivalent experience
3+ years of extensive working experience in IT support role
Knowledge and experience installing and configuring Windows 10
Prior experience and functional knowledge of Dynamics CRM and SharePoint
Excellent verbal and written communications skills
Must be capable of independent self-direction
Nice to haves:
Office 365 experience
Microsoft SQL experience
Microsoft Dynamics NAV functional experience
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- BA/BS degree in a related technology field or equivalent experience
- 3+ years of extensive experience in an IT support role
- Knowledge and experience installing and configuring Windows 10
- Prior experience and functional knowledge of Dynamics CRM and SharePoint
- Excellent verbal and written communication skills
- Ability to work independently and self-direct
- Office 365 experience
- Microsoft SQL experience
- Microsoft Dynamics NAV functional experience
What We Do
Fabergent is a global technology services and consulting firm that helps organizations modernize and manage their IT operations. Its offerings include cloud solutions, managed IT services, disaster recovery, cloud desktops, network solutions, and support consulting. The company also addresses clients’ IT staffing needs through permanent and contract placements, vendor management, and broader human-resource support, combining technology delivery with workforce and outsourcing services.
