Top IT Support & Helpdesk Jobs in Miami, FL

Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.

Provide onboard IT systems support, maintenance, monitoring, backups, inventory, hardware shipping/receiving, equipment repairs, user support and training, and escalate issues to the IT Officer while maintaining security and service standards.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provide system support, user administration, and configuration for production operations and sales systems (including Loan Origination Software). Troubleshoot issues, handle escalations, validate defects, support UAT and post-production validation, partner with analysts and product owners, and drive process improvements and training support.

Manage, maintain, and troubleshoot enterprise job scheduling systems. Resolve escalated incidents, perform system maintenance (patching, health checks), document SOPs, participate in projects, schedule changes, and support production migrations and disaster recovery.

Provide advanced Level 2 technical support for dental SaaS and select on‑premise applications (including legacy stacks). Troubleshoot OS, browser, network, cloud and database issues; communicate solutions to dental customers; document findings; escalate to engineering; create knowledge base content and support automation initiatives.

Senior IT operations leader shaping enterprise operational strategy, disaster recovery, and infrastructure roadmaps. Leads large cross-functional programs, governs standards, advises executives, manages vendor strategy, and mentors engineering staff to improve reliability, performance, and continuity.

Provide technical and network problem resolution for customers, troubleshoot SaaS application issues, analyze data and databases, assist hospital IT and pharmacy teams, respond to calls/emails, maintain high customer satisfaction, and participate in occasional overnight on-call rotation.

Operate high-volume copiers, scanners and mail/finishing equipment; handle confidential legal documents; perform scanning, OCR, FTP transfers, file formatting, billing logs, supply inventory, and customer support for legal staff.

Design, implement, and support scalable multitenant IT solutions; provide second-line support and vendor escalation; automate repetitive processes; maintain technical documentation; evaluate new technologies and support platform integrations for internal teams and external clients.