Top IT Support & Helpdesk Jobs in Miami, FL

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.

Own the company-wide IT function for approximately 350 employees, including identity, device management, SaaS administration, onboarding and offboarding, support, security operations, vendor and budget management, AI platform governance, automation, and SOC 2 controls. Maintain Okta, Google Workspace, Slack, Mac MDM, passwordless authentication, HRIS-driven lifecycle automation, and self-service IT systems while improving efficiency and documentation.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Resolves complex Tier 2 IT escalations across network infrastructure, telephony, endpoints, medical devices, and enterprise applications. Administers Google Workspace, Meraki, 8x8, and endpoint systems; coordinates procurement and field vendors; engineers chatbot workflows; supports healthcare go-lives; and mentors Tier 1 technicians. Develops documentation and process improvements while providing autonomous remote support in a healthcare environment.

Provides Level 1 technical support for Baxter infusion pumps, software applications, and connected healthcare technologies. Troubleshoots hardware, software, connectivity, and system issues; manages customer cases and tickets; supports RMA activities; guides setup and configuration; escalates complex issues; and maintains compliance with HIPAA, GDPR, and safety requirements.

Provides front-line functional support for enterprise applications, helping users navigate workflows, troubleshoot issues, manage access questions, and resolve or escalate tickets. Documents problems, maintains knowledge resources, communicates changes and workarounds, supports releases, and identifies recurring issues requiring training, documentation, process, or application improvements. Collaborates with developers, testers, business analysts, administrators, and subject-matter experts to deliver customer-focused support.

Leads the internal IT organization’s AI-first transformation, including systems strategy, AI tool deployment, platform uptime, governance, security coordination, helpdesk automation, budgeting, and cross-functional adoption. Owns IT roadmaps, prioritization processes, AI metrics, compliance frameworks, and teams of up to 30 contributors while partnering with security, infrastructure, legal, and other business functions.

Provide client-facing technical support for enterprise customers using Nerdio, Azure Virtual Desktop, Windows 365, Intune, and Microsoft cloud technologies. Support platform onboarding and Azure deployments, troubleshoot complex cloud and hybrid infrastructure issues, diagnose root causes, document resolutions, guide IT administrators, and collaborate with engineering and product teams on escalated issues.

Provides Tier 1 help desk and customer support for SBA loan processing systems. Assists staff, borrowers, and lenders with applications, document uploads, online forms, and technical issues through phone, email, and ticketing systems. Reviews and routes inquiries, verifies application completeness, identifies missing or duplicate information, protects confidential data, and escalates issues appropriately. Maintains responsive service in a remote, federal-program environment while following security, privacy, VPN, and service-level requirements.

Provides Tier 2 technical support for client environments through remote troubleshooting, network issue resolution, system configuration, installation, migration, patching, backups, ticket management, and documentation. Supports Windows, Mac, virtual machines, servers, desktops, SaaS products, and network technologies. Maintains customer satisfaction, participates in projects and process improvement, communicates with clients, and provides occasional on-call support with minimal travel.