Top Operations & Support Jobs in Miami, FL

Manage enablement operations for K-8 math and science products, serving as product SME, owning projects, knowledge management, enablement resources, and cross-functional execution to support field teams and drive adoption.

Lead the support team, resolve tier 1–2 tickets, manage engineers for tier 3, maintain knowledge bases and SOPs, and build AI automations to auto-resolve tickets and summarize customer feedback.

Partner with District Managers to improve enrollment, retention, and operational performance through coaching, data analysis, action plans, and field engagement. Use dashboards and reports to diagnose gaps, recommend high-impact actions, track coaching outcomes, and support turnaround or growth initiatives while liaising with central support teams.

Monitor and coordinate outage resolution across access and core broadband networks (IP, Transport, Voice). Troubleshoot, isolate outages, create third-party tickets, support root cause analysis, and restore customer services while collaborating with engineering and operations teams on change management and chronic issue identification.

Deliver live simulated scenarios using digital avatars to help learners practice interpersonal skills. Portray varied personalities, facilitate debriefs, score performance, complete operational tasks, and provide excellent customer-service hosting. Must adapt to proprietary technology, follow policies, and meet scheduling, training, and connectivity requirements for overnight shifts.

Lead global renewal strategy and operations to maximize retention. Design cross-functional processes, AI-driven analytics, early-warning indicators, and annual planning. Align Sales, Finance, Field Engineering, and Marketing, advise senior leadership, and manage a team to scale renewal lifecycle improvements.

Partner with the US CEO to maximize effectiveness by managing priorities, coordinating international teams, anticipating needs, supporting strategic initiatives, and ensuring seamless daily execution in a fast-paced global organization.

Provide Level II help desk support for managed services clients: resolve phone and ticketed issues, escalate and assist Level I, maintain KB and documentation, configure endpoints, troubleshoot networks, security, printers and mobile devices, and communicate SLA status.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.