Top Operations & Support Jobs in Miami, FL

Leads the establishment and day-to-day operation of CTI’s Pune AV office. Responsibilities include setting up processes, overseeing AV rack building and equipment readiness, managing vendors, suppliers, facilities, budgets, and teams, coordinating with engineering, sales, service, installation, project management, and international teams, and ensuring efficient, high-quality project delivery while supporting long-term business growth.

Owns the design, documentation, and optimization of healthcare revenue cycle workflows. Translates payer-provider processes into build-ready product requirements, user stories, process maps, and decision trees for AI-enabled solutions. Partners with operations, product, engineering, vendors, and leadership to identify automation opportunities, troubleshoot issues, improve performance, and support implementation. Requires deep healthcare revenue cycle expertise, strong process analysis, stakeholder facilitation, structured problem solving, and up to 25% travel.

Provides tier 3 technical support and escalation assistance for ServiceTitan’s SaaS platform. Troubleshoots complex customer and internal support issues, designs workflow solutions, identifies bugs, partners with specialists and developers, and coaches support agents. The role requires deep product expertise, strong communication, customer de-escalation skills, troubleshooting ability, and proficiency with support tools, spreadsheets, and basic SQL.

Build and lead the operating model for Anaconda’s partner ecosystem across cloud marketplace, channel, and technology partnerships. Develop playbooks, reporting frameworks, dashboards, forecasting processes, and performance metrics that drive partner-sourced revenue and predictable growth. Integrate AI-powered workflow automation, establish operating cadences, lead business reviews, and coordinate with Sales, Marketing, Finance, Customer Success, and executives. Drive adoption of tools and processes through structured change management.

Leads a nonprofit claims team handling complex, high-exposure commercial liability claims. Provides technical direction on coverage, liability, damages, litigation, reserving, negotiation, and settlement. Manages claim assignments, quality reviews, regulatory compliance, reporting, process improvement, and customer service. Develops team members through mentoring, training, performance management, and strategic leadership across multiple jurisdictions.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Leads Meritus College’s learner-facing academic experience, including curriculum and program design, instructional quality, learner services, assessment, academic policy, and accreditation readiness. Manages instruction, program design, and learner services teams; establishes scalable systems, standards, and processes; oversees academic metrics and continuous improvement; and partners with the Chief Academic Officer on programs, modalities, credential structures, and support models.

Provide hands-on support for complex and regulated customer issues while improving AI-powered support systems, workflows, automation, and self-service experiences. Review AI agent performance, identify conversation patterns, develop support logic, manage escalations, and create policies and playbooks. The role requires strong ownership, quantitative thinking, and collaboration across product, engineering, and operations in an early-stage fintech startup.

Provides Tier 1 and 2 software support through portal, email, telephone, and chat. Documents issues, communicates proactively about failures, escalates complex problems to Engineering, and participates in on-call coverage. Maintains knowledge resources, identifies support trends, meets service and satisfaction goals, contributes to projects, and mentors new team members. Requires B2B software support experience, ticketing and CRM proficiency, Windows and Microsoft Office experience, strong communication skills, and familiarity with integration technologies preferred.

Maintains daily office operations through administrative support, reception, phone and email handling, meeting and calendar coordination, records and document management, mail distribution, supply inventory, expense administration, onboarding support, and office organization. Uses Microsoft Office and AI productivity tools while assisting employees and leadership with special projects.