Top Operations & Support Jobs in Miami, FL

Manage and mentor a team of technical support engineers for a cloud security SaaS product. Own team performance, hiring/onboarding, escalations, incident coordination with engineering, and knowledge-base content. Drive automation and AI-powered tooling to scale support, troubleshoot Kubernetes/cloud infrastructure, and collaborate with Customer Success on customer-impacting issues.

Responsible for managing external partnerships, leading supplier selection and negotiations, and ensuring compliance with performance metrics. Also handles grievances and training for vendors.

Manage day-to-day execution of digital product and service enablement: plan and deliver training, create and maintain enablement content and SOPs, run support operations analytics, manage project plans for system rollouts, and partner with Data & Technology and business stakeholders to drive adoption and continuous improvement.

The Tech Ops Generalist will own the technical delivery of AI-powered operational tooling and the Zendesk ecosystem, helping to build a scalable operational tech platform for the organization.

The Associate Strategic Integrated Planning Manager drives cross-functional planning, crafts executive narratives, and supports integrated planning strategy initiatives in the Beauty & Wellbeing sector.

The Manhattan WMS Consultant will design, implement, and optimize supply chain solutions using Manhattan Associates' WMS, manage tasks, document requirements, and communicate effectively with clients.

Formic seeks passionate individuals for a rapidly growing startup in automation and robotics, focusing on manufacturing efficiency. Candidates should align with the company's mission and values.

Lead RevOps initiatives: own pipeline and funnel analysis, forecasting, territory and coverage management, and build scalable reporting and systems. Partner across GTM (marketing, finance, pre-/post-sales) to surface insights, drive operational changes, and iterate quickly on processes to improve sales performance.

Owner of GTM systems and data to drive revenue: manage Salesforce, design lead/account scoring and routing, integrate intent signals (UserGems), build AI-powered workflows and attribution models, and deliver reporting and insights to Sales, RevOps, and Marketing.

Manage and coach a team of datacenter trainers to design and deliver technical workforce training, assess learning needs, close operational training gaps, partner with site managers, and align training with availability, safety, and throughput goals across global datacenters.