Top Operations & Support Jobs in Miami, FL

Manage client accounts and fulfillment projects by interpreting instructions, coordinating internal teams, analyzing workflows, monitoring quality and delivery, resolving client issues, and maintaining professional relationships. The role also identifies process improvements and additional business opportunities, supports new product and client initiatives, and uses technical processing tools and quality assurance practices to ensure accurate, timely results.

Provide empathetic, accurate customer support through email and phone, educate customers about life insurance and Ladder, resolve issues from start to finish, and represent customer needs to internal stakeholders. Collaborate with underwriting and business partners to fulfill application requirements, identify process improvements, and help enhance the customer journey.

Provides remote administrative, recruiting coordination, database management, marketing, event planning, and back-office support for a consulting firm. Responsibilities include scheduling interviews, coordinating travel, preparing proposals, managing calendars and expenses, updating ATS and CRM records, sending social media and email campaigns, and supporting conferences and client events. The role is a flexible independent contractor position requiring strong organization, communication, discretion, and proficiency with Microsoft 365 and business systems.

Investigate and resolve card, ACH, and mobile deposit disputes while managing chargebacks within regulatory and network deadlines. Analyze suspicious activity, transaction histories, behavioral patterns, and customer data to identify fraud and mitigate losses. Document clear, audit-ready determinations, apply payment rules accurately, and contribute to process improvements, risk management, and technology-enabled operational efficiency.

Provides first-line global help desk support for incidents, desktop issues, and proprietary applications. Receives calls, creates and updates tickets, troubleshoots issues using technical documentation, monitors service queues and SLAs, dispatches providers, manages escalations, documents resolutions, and communicates with customers and engineering teams. Supports knowledgebase maintenance and internal system monitoring while delivering professional customer service.

Leads regional workforce development operations, overseeing locations, executive directors, budgets, quality assurance, compliance, customer relationships, funding sources, market growth, contracts, and corporate initiatives. The role manages operational performance, financial outcomes, regulatory adherence, and service quality across assigned projects while supervising teams and traveling regionally as needed.

Owns monetization workflow design, process optimization, CRM, OMS, inventory systems, automation, integrations, data governance, and operational reporting. The role reduces manual work, standardizes campaign and revenue processes, ensures data integrity, and partners cross-functionally with engineering and leadership. It also develops talent, builds engagement, and supports staffing and succession planning.

Own the lease renewal lifecycle for a national manufactured housing portfolio: plan and execute rent increases, ensure multi-state legal compliance, manage renewal administration, support resident retention and non-renewal workflows, audit data, and report renewal and occupancy performance to leadership.

Leads a corporate travel agent team, providing coaching, performance feedback, scheduling coordination, and HR support. Monitors service quality, productivity, expenses, overtime, payouts, and process improvement initiatives. Partners with workforce management, account management, service delivery, and internal departments to resolve operational issues, support client satisfaction and retention, and achieve departmental goals.

Build and lead centralized IT administration across five ecommerce brands. Manage SaaS applications, user accounts, permissions, SSO, MFA, onboarding and offboarding, hardware lifecycle, inventory, vendor relationships, documentation, access reviews, troubleshooting, and automation. Support corporate, remote, and retail teams while standardizing secure IT processes, controlling licensing costs, and coordinating vendor escalations.