Top Operations & Support Jobs in Miami, FL

The Vice President of Customer Operations leads strategic initiatives to enhance customer care and operational performance through digital transformation and cross-functional collaboration.

Own vendor procurement, contracts, provisioning, and IT strategy for employee hardware/software. Manage SSO/onboarding/offboarding, device management, SOC2 audit evidence, vendor negotiations, cost audits, and automation of provisioning processes.

Provide administrative support including calendar and meeting logistics, travel and event coordination, resource and space management, project execution, vendor and expense processing, onboarding/offboarding support, and cross-functional communication to enable leaders and teams in a Microsoft Cloud data center environment.

Lead and build the Deal Desk function: own complex enterprise deal structuring, pricing frameworks (including consumption models), CPQ and quote-to-cash systems, approval workflows, and renewal/expansion mechanics. Partner with Sales, Finance, Legal, and executives to enable fast, accurate quoting while protecting margin and ensuring clean billing and revenue recognition.

Independently manage a portfolio of complex property subrogation claims from assignment to resolution. Investigate losses, evaluate liability and damages, develop recovery strategies, prepare demand packages, negotiate settlements, support litigation/arbitration, collaborate with legal and SMEs, maintain accurate files, meet recovery/productivity targets, and mentor junior staff.

Translate and localize game-related and customer-facing content from English to Filipino, ensuring high linguistic quality across releases, marketing, support articles, and platforms. Manage short- and long-term projects, adapt to last-minute source changes, use CAT tools, collaborate with teams, and maintain organization and communication within a fast-paced localization environment.

Lead and supervise an IT infrastructure team responsible for service delivery, servers, virtualization, storage, networking, security, databases, telephony, data centers, and disaster recovery. Develop and implement plans, policies and procedures, prioritize infrastructure needs, ensure service levels and staffing, resolve infrastructure issues, and provide coaching, performance feedback, and operational oversight.

Embed with the North America sales team to run forecast and pipeline hygiene cadences, resolve deal and process issues, build field-facing Salesforce dashboards, drive forecasting discipline, document playbooks and workflows, and partner cross-functionally to operationalize RevOps initiatives.

Manage daily, monthly, and annual pricing system operations and ensure end-to-end data flow between SAP master data and pricing/reporting systems. Communicate pricing, discontinuations, and product registrations to internal and external partners, support retailer POS/inventory data feeds, lead root-cause analysis, drive cross-functional alignment, and propose system enhancements to improve pricing accuracy and reporting.

Manage inbound and outbound communications with prospective students from inquiry through enrollment. Build rapport, guide initial enrollment steps, document interactions in Salesforce, navigate CRM/SIS and other systems, collaborate with team members, and support admissions processes to help students make informed decisions.