The Role
Leads the revenue operations function supporting sales, marketing, and customer success. Owns sales planning, forecasting, GTM systems, CRM data governance, compensation support, pricing insights, reporting, dashboards, and performance analytics. Partners with leadership to improve funnel efficiency, operational scalability, data quality, and revenue predictability while managing the revenue operations team, budget, and vendor relationships.
Summary Generated by Built In
Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning, execution and insights capabilities, Axonify drives real business impacts for the world’s largest frontline organizations across retail, grocery, healthcare, and financial services.
More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next.
We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible
The Director, Revenue Operations is responsible for building and optimizing the operational backbone of our GTM organization as we scale. This role owns not only the systems, data, and processes that make our GTM teams predictable, efficient, and scalable, but also the reporting, analytics, and intelligence that brings actionable insights to GTM leadership and the ELT.
They are responsible for partnering with, aligning, and driving results across GTM teams, including sales, marketing, and customer success. This is a role for someone who is equal parts analytical and operational: comfortable building a forecasting model one day and untangling a CRM workflow issue the next.
This role oversees the GTM tech stack, works to optimize revenue-related processes, and leverages data-driven insights to ensure sustainable growth and revenue generation. The Director, Revenue Operations is a leader with a strong understanding of business operations, a deep knowledge of GTM strategies, a proven ability to implement best practices that promote operational excellence, and very strong communication skills that enable them to distill data and analysis into clear conclusions and recommendations to company leaders.
- Drive sales planning, including territory design, quota setting, capacity planning, and headcount modeling in partnership with GTM leadership and Finance.
- Build and maintain a rigorous forecasting process and cadence, giving sales leadership and the ELT reliable visibility into pipeline health and expected bookings.
- Analyze historical performance and pipeline trends to identify risks and opportunities in the forecast, and proactively flag areas of concern.
- Streamline workflows, standardize processes, and implement best practices to enhance productivity, scalability, and efficiency across all GTM functions.
- Manage, evaluate, implement, and champion revenue tech stack solutions (i.e. CRM, marketing automation, AI tools) ensuring data integrity, workflow efficiency, and adoption across the GTM organization. Evaluate, implement, and manage new tools and solutions that improve productivity and data quality.
- Own the health of our GTM database, auditing data quality across CRM and connected systems, leading cleanup, and implementing governance standards, validation rules, and ongoing monitoring that keep our data accurate, complete, and trusted.
- Help design and administer sales compensation plans in partnership with sales leadership, Finance, and People teams, ensuring plans are motivating, defensible, and aligned with company priorities.
- Identify and eliminate friction in the sales process in partnership with Revenue Enablement that slows down reps or creates inconsistent data.
- Support pricing and packaging strategy with data on deal patterns, discounting trends, and win/loss dynamics
- Serve as the primary source of truth for GTM performance data — top of funnel activity, conversion rates, pipeline, bookings, sales cycle length, win rates, and rep productivity.
- Deliver regular reporting and insight to leadership, translating data into clear, actionable recommendations. Support board and investor reporting with accurate, well-contextualized metrics.
- Build dashboards and reporting that give reps, managers, and executives self-service visibility into the metrics that matter.
- Manage team members, team budget, and team vendor relationships, fostering a high-performing, collaborative team culture focused on innovation, accountability, and continuous improvement.
- Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
- 10+ years of progressively responsible experience in revenue operations, with proven success leading cross-functional teams in SaaS environments.
- Strong technical foundation with expertise leveraging GTM technologies to drive efficiency and process optimization.
- Full-funnel fluency, including a working understanding of top-of-funnel metrics, the marketing-to-sales handoff and SLAs that govern it, and pipeline progression through to bookings, win rates, and retention; hands-on experience with multi-touch attribution; and the ability to diagnose where the funnel is leaking and align Marketing and Sales on the fix.
- Exceptional leadership and communication skills, capable of bridging technical and business teams to foster collaboration and execute change.
- Advanced analytical and problem-solving skills, with a track record of translating complex data into strategic insights, KPIs, and forecasting models.
- Experience implementing and owning BI / data visualisation / dashboarding tools to facilitate the sharing of GTM data across teams and with leadership.
- Demonstrated adaptability in fast-paced environments with a strong commitment to continuous learning and industry best practices.
It's ok if your experience doesn't check every box! If you check off more than a few - great! We’d welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.
This role is open to candidates based in and eligible to work in Canada or the United States. Candidates must be available to work Eastern Time hours.
Candidates within commuting distance of our Waterloo, Ontario office can enjoy our hybrid-flexible work environment. On Wednesdays, local Axonifers come together for Work from Work Wednesdays, a day designed for collaboration, connection, and meaningful in-person moments.
Whether you work remotely or in a hybrid environment, you’ll have the tools, resources, and support you need to succeed at Axonify.
We offer a comprehensive total rewards package designed to support your wellbeing, growth, and overall success. Here’s what you can expect:
Competitive Compensation: The estimated base salary range for this role is:
- $170,000 CAD - $195,000 CAD - $220,000 CAD for candidates based in Canada
- $181,000 USD - $206,000 USD - $231,000 USD for candidates based in the United States
These ranges reflect growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint. Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs.
Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.
Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you.
Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.
Home Workspace Set-Up: Home Office Spending Account so your workspace works for you.
Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future.
Growth & Learning: Professional Development Budget to learn new skills and grow your craft.
Community Impact: Paid Volunteer Time to give back to the causes that matter to you.
We believe AI should help people do their best work, not replace the human judgment, creativity, and connection that make us who we are. AI is a tool we use to learn fast, elevate our craft, and focus on the work that truly creates impact. That shows up in our hiring process too.
We use AI-assisted tools to create a smoother, more organized, and ultimately more human candidate experience. These tools allow our team to spend more time on real conversations and thoughtful decision-making, the things that matter.
What AI doesn’t do at Axonify is make hiring decisions. Every decision is made by real people, using real judgment and grounded in our values.
Here’s what that means for you as a candidate:
- Feel free to use AI to support your thinking - not replace it. We use AI to learn and level up, and you can too.
- Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving.
- Stay authentic. We’re hiring people, not prompts, your ideas, your experiences, and your voice are what matter.
We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members.
We want to remove any barriers that may limit you from joining Axonify. Email [email protected] to let us know how we can support you with reasonable accommodations throughout the candidate journey.
Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us.
Learn more about Axonify at www.axonify.com/careers
Skills Required
- Bachelor's degree in Business Administration, Finance, Marketing, or a related field
- 10+ years of progressively responsible experience in revenue operations
- Proven success leading cross-functional teams in SaaS environments
- Strong technical foundation and expertise leveraging go-to-market technologies for efficiency and process optimization
- Full-funnel fluency from top-of-funnel metrics through marketing-to-sales handoffs, pipeline, bookings, win rates, and retention
- Hands-on experience with multi-touch attribution
- Exceptional leadership and communication skills
- Advanced analytical and problem-solving skills, including translating complex data into strategic insights, KPIs, and forecasting models
- Experience implementing and owning business intelligence, data visualization, or dashboarding tools
- Adaptability in fast-paced environments and commitment to continuous learning and industry best practices
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The Company
What We Do
Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. It gives frontlines what they need to learn, connect and get things done. Quickly. Easily. Every single day. It starts with brain science and AI to drive knowledge retention through bite-sized microlearning and daily intelligent reinforcement. Embedded two-way communication and feedback ensure staff is engaged and informed, no matter the scale of the organization. Guided task management shows employees exactly how to put their training to use, every single day. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe’s, Kroger, Walmart and Citizens Bank. Founded in 2011, Axonify is headquartered in Waterloo, Ontario. For more information, visit axonify.com.
