Top Operations & Support Jobs in Miami, FL

Lead client-facing and internal project activities for the Social Security Advocacy Management Services program. Supervise team leads, manage deliverables, ensure compliance with federal/state laws, monitor performance, develop training and SOPs, maintain QA processes and reporting, drive continuous improvement, and support operational initiatives using data analysis tools.

Part-time contract role maintaining and validating product sustainability data, supporting EPR/California ISR reporting, assisting B Corp recertification, and providing monthly/quarterly Stage Gate sustainability updates including project carbon impacts and progress toward science-aligned targets.

Own and optimize real-time authorization and transaction systems (TSYS TS2, Visa), monitor and tune auth rules, partner with Fraud, Product, and Engineering, build testing and monitoring infrastructure (Snowflake, SQL), manage token/virtual card lifecycle, and support TS2 core backup and vendor interactions.

Administer and optimize Genesys Cloud CX and WFM/dialer systems for a high-volume blended contact center. Manage campaigns, forecasting, scheduling, real-time adherence, compliance, UAT, data imports, and cross-team improvements to drive KPI performance and regulatory compliance.

Build and own Moxie’s end-to-end customer support organization, design escalation and tiered support models, implement AI-powered self-service (Tier 0), hire and train Tier 1 (including offshore) teams, own Tier 2 SLA accountability and core support metrics, and act as the cross-functional voice of the customer to drive long-term support strategy.

Provide first-level technical support and production environment administration for SS&C SaaS applications. Monitor availability and performance, troubleshoot infrastructure/application/database/network issues, configure SFTP and encryption tools, participate in incident response, root cause analysis, change management, disaster recovery, documentation, and support cloud/virtual solutions and 24x7 escalations on specified East Coast hours.

Serve as first point of contact for platform issues: triage incidents, classify impact/severity, attempt resolution, maintain ticket hygiene, track SLAs, escalate ownership, update knowledge base, and communicate incidents. Support reporting, WFM, and QM applications, monitor integrations and system health, and assist with user management, scheduling, recordings, and media troubleshooting.

Lead and scale card operations for Sunbit's card platform, owning Fiserv/processor relationships, program delivery (launches, migrations, fraud, collections), vendor/network management, team leadership, P&L oversight, regulatory compliance, and operational improvements to drive scalability and efficiency.

Own Salesforce and commercial data infrastructure to build pipeline architecture, forecasting cadence, and executive reporting. Improve CRM discipline, data quality, lead routing, and forecast accuracy. Partner with leadership and BD/capture teams, train users, create SOPs, and standardize revenue metrics across programs and geographies to enable scalable growth.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.