Application Administrator

Job Title: Application Administrator

Locations: 100% Remote – East Coast Only

About the Role

This is an exciting opportunity for a skilled individual to work in a fast-paced environment with leading-edge technology and be part of a dynamic team supporting SS&C’s SaaS offerings. The Application Administrator will use his/her creativity and technical expertise to coordinate and execute all activities related to Production environments, including scripting automation, monitoring, response, and troubleshooting. 

Why Join SS&C

SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

How You Will Make an Impact 

SS&C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all.  We’re in search of someone with interest in technology and the financial markets to join our team as a Solutions Analyst I. The Solutions team serves as both the initial point of contact for our hedge fund and asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction.  We leverage cutting edge technology to deliver a creative, unique, high-touch approach to client service. We invest heavily in our team with a comprehensive training program, peer coaching, and hands-on management to provide you the necessary skills and tools for your career at Eze Software.

Required Experience

• Note the required hours of this role are Monday through Friday from 4 PM to 12 AM Eastern Time. Occasional weekend coverage for maintenance activities (typically during the morning) is required as well   

• Provide first level technical support for various SS&C hosted applications to ensure uptime and service level objectives are met 

• Ensure SS&C’s operations, such as application job scheduling and server operations work properly and meet business and client expectations 

• In the event of an incident or failure, participating in repair and restoration of processing and systems availability in coordination with other departments to achieve a normal operational status 

• Lead or assist root cause analysis efforts and work with others to prevent future recurrences

• Excellent understanding and working knowledge of Windows and/or Linux operating systems  

• Working knowledge of Encryption tools such as PGP, GPG, and GNU 

• SFTP server configuration and troubleshooting 

• Knowledge of scripting technologies and/or willingness to learn 

• Monitor application availability and performance 

• Work with peers and customers to troubleshoot infrastructure, application, database, and network related issues 

• Coordinate/communicate with various teams on tasks and escalations using Agile methodologies 

• Participate in 24x7 escalation/rotation support as part of the larger team 

• Support new virtual and cloud solutions that improve SS&C service offerings 

• Ensure change management procedures are followed in a timely manner 

• Participates in the creation and maintenance of relevant documentation 

• Participates in Disaster Recovery validation scenarios 

 We’d like to meet you if you: 

• Are a self-starter 

• Have strong problem-solving skills 

• Highly dependable 

• Consistently follow through and deliver on commitments  

• Maintain a positive attitude  

• Are professional and possess excellent interpersonal and written communication skills 

• Want to work with cloud computing 

• Are passionate about technology 

• Have the desire and ability to learn new things fast  

• Have the ability to think on your feet  

• Want to be part of an efficient and effective team 

What Sets You Apart

• BS or MS Degree in Computer Science or similar degree 

• Some professional experience or a prior internship 

• Team player - Recognizes the bigger picture and understands the value of teamwork 

• Excellent communication skills, written and verbal 

• Any knowledge of the VAX VMS Operating Systems is a major plus 

• Any knowledge of Kubernetes and/or Container technologies is a major plus 

• Experience supporting complex internal and client facing environments is a major plus 

• Experience with troubleshooting Microsoft products and protocols is a plus 

• Experience working with enterprise applications is a plus 

Join SS&C, where innovation meets global opportunities. Click here to apply.

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