Top Operations & Support Jobs in Miami, FL

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.

Perform peer reviews of public-record due diligence reports to ensure compliance with FCRA, client guidelines, and internal standards. Analyze legal documents and online sources, produce accurate QA reports, communicate with client relations and investigators, collaborate with third-party vendors, and support audits and process improvements.

Own and evolve the AI triage, routing, and agent library for inbound support tickets; administer and debug Zendesk systems and integrations; build automations, monitoring, and reporting; maintain integrations, routing logic, and AI QA; drive automation roadmap and continuous improvement to increase containment and reliability across CX operations.

Provide advanced troubleshooting and resolution for complex network incidents across routing, switching, firewalls, VPNs, DNS, and load balancing. Execute maintenance, migrations, and recovery efforts; lead root cause analysis, incident response, and post-incident reviews. Create/runbooks and mentor support staff while partnering with Engineering, Platform, and NOC to improve reliability and operational efficiency.

Design and deliver RevOps strategies on HubSpot: analyze data, map marketing/sales/service workflows, identify gaps, prioritize revenue plays, manage KPIs, lead projects, and drive organizational change to produce measurable revenue impact for partners.

Lead and manage the Workforce Management team for 24/7 US and Mexico crisis channels. Oversee forecasting, capacity planning, dynamic scheduling, intraday management, and tactical WFM process improvements. Partner with operations leadership for scenario planning, performance analysis, and staffing strategies to ensure service level adherence and seamless crisis support.

Lead analysis and redesign of business processes, capture system requirements, support system design and KPIs, implement enterprise process improvements, manage change, and liaise across departments to drive measurable operational ROI.

Own TLDR's GTM systems end-to-end: HubSpot administration, attribution, pipeline data integrity, automations, system evaluations, and monitoring. Build dashboards and alerting, diagnose recurring issues, decide between quick-fixes or re-architecture, ship automations and agent workflows, and document operational runbooks. Partner with Applied AI to apply AI to GTM problems like attribution.

Support global infrastructure as an SME across databases, servers, networks, storage, and application platforms. Provide medium-to-high complexity run-the-business support, incident resolution, project resources, requirements gathering, solution implementation, knowledge articles, and mentoring. Cover 24/7 shifts as required.

The Senior Director will lead Operations Engineering for renewable projects, focusing on maximizing performance, driving improvements, and ensuring compliance.