Operations Supervisor

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

The Operations Project Manager will lead client-facing and internal project activities for PCG’s Social Security Advocacy Management Services program. This role is responsible for supervising team leads, managing project deliverables, monitoring performance, supporting compliance with federal and state requirements, and driving process improvements that strengthen service quality, accuracy, and efficiency.

• Lead client facing activities including client meetings, project management of project deliverables and maintain excellent client satisfaction.
• Manage Social Security Eligibility and Benefits Management Team Leads, including direct supervision of individuals and overall leadership of team activities and outcomes.
• Responsible for internal project management activities including tracking and completion of internal deliverables.

• Ensure that new hires receive robust, well planned and effective new hire training.

• Ensure team’s compliance with federal and state laws, regulations, and policies.

• Monitor performance measurements for team activities to help ensure that team meets all performance and contractual responsibilities

• Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to client and PCG management requests.

• Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work.

• Maintain and update Standard Operating Procedures and training materials for team functions.

• Develop and maintain a robust quality assurance process for all activities, data and reports developed for the client and for PCG management.
• Maintain accurate monthly, quarterly and annual project and client facing reporting.

• Lead client facing training in a variety of settings.

• Maintain positive working relationships with client, federal partners, colleagues, and team members.

• Support and/or lead operational initiatives across the Social Security Advocacy Management Services (SSAMS) program.

Required Skills

• Ability to prioritize responsibilities for self and others and to delegate tasks

• Ability to organize and plan work efficiently within set time limits for self and others
• Ability to successfully manage a team’s performance by meeting staffing and project performance goals.
• Ability to proactively identify performance concerns and create and manage corrective action plans.

• Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies

• Strong verbal communication skills in formal and informal settings, including customer service
• Strong writing skills, demonstrated by having experience with writing policy and procedures, reports, client facing publications and direct communication with client and stakeholder through email communication.

• Critical thinking for the sake of problem solving and identifying process improvements

• Detail-orientation

• Ability to work independently and within a team.

• Demonstrates initiative

• Comfortable using Microsoft Office applications, including Excel, Word, and Outlook. Skill with Microsoft Power Automate and/or strong proficiency with Microsoft Excel preferred

Qualifications

Education

Bachelor’s degree or higher, preferably in business related fields

Experience

5+ years of relevant work experience, including supervision of staff and project management responsibilities.

Familiarity with relevant federal programs, including (SSI), Title II (RSDI), and ABLE accounts.

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Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Range: $56,300 - $85,000

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.