Top Operations & Support Jobs in Miami, FL

First-line support for PushPress clients via Intercom: respond to chats, triage and resolve or escalate issues, manage queue health and SLAs, follow up on pending conversations, validate support content, identify trends, and collaborate with L1/L2 teammates while staying current on product changes.

Provide first-line customer and product support for AlphaSense’s platform via email, chat, and calls. Troubleshoot, triage, and escalate issues; drive documentation and training; partner with Product, Engineering, and SRE on incidents and feature feedback; own knowledge base updates and beta feature testing.

Lead Salesforce business analysis across multiple programs: run discovery workshops, document current/future processes, write user stories and acceptance criteria, validate declarative solutions, support integrations/data migrations, lead UAT and deployment, evaluate Salesforce AI and Data Cloud use cases, and enable knowledge transfer for long-term support.

90-day paid training program introducing mortgage fundamentals, customer service, workflow and pipeline management, and hands-on use of Tinman. Associates receive mentorship, real-world process training, and may transition into junior operations or sales support roles after successful completion.

Manage complex multi-product RFPs and security questionnaires, review teammates' outputs, balance workload in SFDC, maintain the RFPIO answer library, collaborate cross-functionally, train junior analysts, and identify process improvements to scale proposal and security response operations.

Manage inbound support via chat and email to convert free users to paid subscribers, handle billing/refund/retention cases, collect user feedback, track KPIs, and share insights with product to improve activation and retention.

Lead and manage Imagine Worldwide's fundraising function: build and coach a high-performing development team, execute fundraising strategy, oversee donor stewardship, strengthen CRM and development operations, improve grant and proposal processes, build dashboards and reporting, and collaborate cross-functionally to support organizational growth.

Own and coordinate Pixery's global payments ecosystem by managing relationships with MoR/PSP/payment orchestrator partners, supporting commercial negotiations, tracking payment performance and issues, and leading payments-related compliance (AML, KYC, 3DS, PSD2) in close collaboration with Legal and Finance.

Support commercial and client operations by administering public agency contracts, tracking deliverables and compliance, assisting invoicing and onboarding, researching grants/RFPs, preparing proposals, maintaining proposal content, and supporting business development and marketing tasks including CRM data entry and collateral updates.

Lead and build the development support function that manages escalated technical issues from Customer Care to Development. Define SLAs, triage and escalation frameworks, monitoring and reporting, stakeholder communications, and executive metrics. Analyze trends to drive product improvements, lead a high-performing support team, and coach members to improve responsiveness and resolution effectiveness.