Top Operations & Support Jobs in Miami, FL

Serve as primary client contact guiding founders through company dissolution. Document and optimize processes, coordinate with internal teams and external parties, gather client documentation, provide empathetic customer support, and maintain accurate records while using remote tools to deliver scalable shutdown services.

Remote entry-level data entry role responsible for accurately entering and verifying client and account data, performing regular checks and audits, correcting errors, maintaining data confidentiality, and supporting account managers to meet deadlines.

Manage creation and maintenance of fund lists and corporate action processing for nonqualified plan liability recordkeeping. Oversee fund-specific earnings processing, resolve transactional issues, coordinate with vendors and operational teams, and serve as a subject-matter expert and mentor. Ensure adherence to SOPs, data confidentiality, and high-quality, timely service.

Partner with business stakeholders to gather and document requirements, design workflows, support SDLC (Agile/Waterfall), create BRDs and test cases, perform minor system configuration, support QA/UAT, liaise with vendors, and help optimize mortgage loan lifecycle processes (Origination through Post-Closing).

Answer incoming benefit-related calls from State of Texas employees and retirees; explain eligibility, coverage, and enrollment; troubleshoot issues and coordinate with vendors; document interactions; conduct trainings; maintain confidentiality; suggest process improvements to enhance service.

Lead scaling of Zip's Business Value function by building systems, tooling, and data infrastructure for ROI modeling, benchmarking, and reporting. Produce C-suite level business cases, create self-serve go-to-market tools, stand up intake/triage/reporting workflows, and advise GTM, Product, and Enterprise teams to operationalize value generation.

Localize, translate, copy-edit, fact-check, and adapt football-related content from English (US) into Ukrainian. Perform MT post-editing and quality control, research market-specific terminology and style, and provide feedback to ensure culturally accurate, audience-appropriate content.

Lead a multi-tier issue management organization to identify, root-cause, document, and resolve recurring and high-impact issues. Govern continuous improvement and visual management, drive upstream process changes with stakeholders, report KPIs and trends to leadership, manage outsourced partner performance, and build organizational capability through coaching, talent development, and succession planning.

First-line support for PushPress clients via Intercom: respond to chats, triage and resolve or escalate issues, manage queue health and SLAs, follow up on pending conversations, validate support content, identify trends, and collaborate with L1/L2 teammates while staying current on product changes.

Provide first-line customer and product support for AlphaSense’s platform via email, chat, and calls. Troubleshoot, triage, and escalate issues; drive documentation and training; partner with Product, Engineering, and SRE on incidents and feature feedback; own knowledge base updates and beta feature testing.