Top Operations & Support Jobs in Miami, FL

Build and operate Mozilla’s first B2B technical support operations capability. Own support vendors, workflows, training, capacity planning, metrics, governance, escalations, incident response, and continuous improvement. Coordinate with Product, Engineering, Customer Success, Sales, Legal, Finance, and Procurement to deliver reliable enterprise support. Translate customer and support insights into improvements across products, processes, tooling, documentation, and automation.

Provides bilingual Spanish and English technical support for medical diagnostic instruments across Latin America. Diagnoses issues using customer discussions, data and log files, remote access, and CRM tools; guides customers through corrective actions, documents cases, determines when to dispatch field service representatives, and follows regulatory and ISO procedures.

Leads an enrollment portfolio by setting strategy, managing budgets and resources, forecasting performance, and driving continuous improvement. Oversees Enrollment Managers and their teams, establishes performance and compliance standards, develops talent, and addresses performance gaps. Partners with Marketing, Operations, Program Success, and university stakeholders to improve student progression, experience, and enrollment outcomes. Uses CRM data, reporting, quality insights, and market trends to guide decisions and supports implementation of new programs, processes, and tools.

Support learners in a Python, Django, and React full-stack web development course. Responsibilities include assisting with education and learner success, communicating clearly, solving problems, creating engaging educational content, and providing tutoring or learner support remotely with flexible hours.

Provides Tier 2 technical support for Optain’s robotic retinal camera and software platform. Troubleshoots hardware, software, image quality, connectivity, EHR integration, and clinical workflow issues; handles medical device complaints under regulated quality processes; creates support documentation and training; improves internal tools and workflows; analyzes issue trends; and coordinates product, engineering, quality, regulatory, and customer success initiatives.

Performs standard and advanced secretarial and administrative duties under general supervision. Supports a manager or senior manager, completes independent project assignments, and applies knowledge of departmental practices and district policies and procedures.

Provide customer support across email, chat, and social media; assist with onboarding, resolve bugs and usability issues, gather and prioritize product feedback, and communicate customer insights internally. The role requires empathy, strong problem-solving, product knowledge, excellent written and verbal communication, creative thinking, and availability for weeknight and weekend shifts.

Leads enterprise business process optimization and transformation across transactional and corporate functions. Maps and analyzes processes using process and task mining, redesigns workflows around Eaton standards, and applies automation, AI, and analytics. Builds stakeholder coalitions, secures funding, drives implementation through adoption, and measures results. Develops pilots at Boyd Thermal, documents proven practices, and scales successful capabilities across Eaton. The role requires strong Lean Six Sigma expertise, executive influence, hands-on execution, and up to 30% travel.

Oversee daily site operations, staffing, workflows, inventory, safety compliance, reporting, audits, and coordination across logistics, maintenance, HR, and other teams. The role also supports onboarding, training, issue resolution, process improvements, and maintaining efficient, compliant site operations in a fast-paced environment.

Leads regional operations and partner relationships across North and Latin America for a global travel and hospitality platform. Executes multi-market programs, improves operating processes, monitors performance, coordinates cross-functional teams, and provides leadership recommendations. Requires strong stakeholder management, analytics, and independent prioritization skills, with experience in regional operations, partnerships, business development, or strategy. The role is a remote, full-time U.S. contract position.