Top IT Jobs in Madison, WI

The Senior Technical Support Engineer is responsible for providing top-notch technical support for Apollo's OSS and SaaS products, managing customer support tickets, collaborating with engineering teams, and maintaining technical documentation. The role involves troubleshooting Kubernetes clusters, AWS, and GCP environments, as well as streamlining support processes while ensuring customer satisfaction.

The Sr Solutions Consultant will bridge the gap between customers, sales, and product teams, providing technical support, scoping automation solutions, and improving lifecycle processes. Responsibilities include customer interaction, technical discovery, and creating proofs-of-concept to ensure successful onboarding and implementation of Ushur’s AI-powered platform.

The Senior Manager, IT Security Ops will lead the establishment and management of a Security Operations Center (SOC). Responsibilities include designing SOC frameworks, overseeing incident responses, integrating threat intelligence, and collaborating with various departments. The role also involves managing budgets and fostering a security-aware culture throughout the organization.

The Revenue Operations Consultant will support the sales team's systems needs, focusing on the CPQ tool, managing tasks, conducting User Acceptance Testing, training sales teams, resolving billing discrepancies, and ensuring accurate revenue reporting in alignment with finance teams.

The Technical Support Team Lead at Delivery Solutions manages the daily operations of the technical support team, enhancing customer satisfaction, providing team supervision, and handling escalations. Responsibilities include tracking SLAs, onboarding new staff, and supporting product launches, while developing KPIs and aiming for continuous improvement in support processes.

As a Technical Support Representative, you'll assist customers with technical inquiries via phone, email, and chat. You'll document issues, work with the Engineering team to resolve problems, and learn Agiloft's software product to provide tailored solutions to clients' needs.

As a Consultant I at WellSky, you will lead software implementation for clients, ensuring successful deployment and customization. Responsibilities include assisting project teams, participating in requirements gathering, serving as the primary client contact, and providing training. Previous experience in a healthcare setting is preferred, alongside strong project management skills.