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Serve as primary AMOS contact and analyst: troubleshoot AMOS issues, maintain SOPs, support UAT and patch/version testing, coordinate with IT, monitor/audit data, assist projects and training to drive AMOS adoption.

Provide white-glove internal IT support: troubleshoot helpdesk tickets, provision and secure macOS devices with MDM and security tooling, maintain office A/V and network equipment, manage onboarding/offboarding workflows, document runbooks, and communicate policies while improving IT and security operations.

Lead hands-on cloud implementation and technical ownership for Google Cloud environments: design, deploy, and operate secure, scalable infrastructure; implement hybrid connectivity, security guardrails, observability, and automation; lead delivery and mentor engineering teams.

Drive sales of polymer piping systems to mechanical contractors by identifying prospects, delivering presentations, coordinating training and construction services, managing opportunities with Microsoft Dynamics, and achieving annual sales targets while collaborating with internal teams and manufacturers' reps.

Support monthly close and core accounting operations: journal entries, reconciliations, variance analysis, billing/collections support, mentor junior accountant, maintain accruals/prepaids, and assist audits.

Lead and develop a blended Customer Success and Support team of nine reps. Own day-to-day operations, coach reps, handle escalations, set goals and metrics (NPS, response times), improve processes and tooling, hire and onboard, and collaborate cross-functionally to deliver excellent creator experiences.

Own wholesale partner acquisition and multi-location enterprise sales across franchises, restaurants, property management, and assisted living. Build scalable outbound and acquisition motions, lead executive consultative sales, negotiate and activate partnerships, align cross-functionally, leverage AI tools, maintain Salesforce pipeline hygiene, and represent the company at industry events.

Lead cross-functional federal proposal efforts for IT and cybersecurity solicitations. Manage end-to-end proposal operations, review cycles (Pink/Red/Gold), capture planning, bid/no-bid analysis, CRM pipeline tracking, win-theme development, and stakeholder coordination. Leverage AI/LLM tools and process improvements to improve proposal quality and win rates.

Lead and oversee the marketing department to drive revenue, brand, and lead generation. Develop market research, go-to-market plans, and advertising campaigns. Collaborate with sales, product, and services leadership, manage budget and external partners, coach the team, and measure/iterate campaign performance to meet business goals.

The BDR sources, outreaches to, and qualifies ISV and partner leads for the BDE team. Responsibilities include high-volume outbound prospecting (phone, email, LinkedIn), qualification using frameworks like BANT, scheduling discovery calls, preparing meeting briefs, maintaining Salesforce CRM hygiene, meeting activity and booking KPIs, and relaying market/competitive intelligence to inform sales strategy.