Top Customer Success & Experience Jobs in Las Vegas, NV

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Own the customer journey from pre-sales solution design through enterprise implementation, onboarding, go-live, adoption, and expansion. Build customer-specific demos and ROI cases for P&C insurance workflows, configure SaaS and data products, coordinate integrations, and ensure rapid time to value. Translate customer feedback into product priorities while partnering with underwriting, finance, technical, and executive stakeholders. Establish scalable scoping, launch, measurement, and customer success processes in an early-stage startup environment.

Lead post-sale customer success for Zafran’s cybersecurity platform, including onboarding, platform adoption, recurring check-ins, quarterly reviews, workshops, troubleshooting, and cross-functional issue resolution. Build trusted customer relationships, identify risks, translate technical problems into actionable plans, advocate for customer needs, and support training, documentation, and customer advocacy.

Serve as the technical advisor for U.S. federal customers from onboarding through operational maturity. Manage support cases, escalations, configuration, training, release guidance, and compliance evidence. Support federal authentication, identity, constrained networks, FedRAMP, and Impact Level 5 environments. Collaborate with Product, Engineering, Support, Customer Success, and systems integrators while guiding agencies through deployment and continuous monitoring.

Leads DISCO’s Customer Success and Enablement organizations, setting strategy, operating standards, account-planning frameworks, adoption programs, client training, and performance metrics. Manages CS leaders and broader CSM teams while partnering with Sales, Product, Marketing, Finance, and Professional Services. Owns CS technology and AI strategy, client advisory initiatives, and consumption-growth programs. Builds accountable performance cultures and ensures customers realize value from DISCO’s legal technology products.

Provide technical email, phone, and video support to employer, student, career services, and AI users. Resolve approximately 20–30 tickets and 10 phone calls daily, troubleshoot bugs and workflows, build custom reports, and consult users on the Handshake platform. Collaborate with Support, Success, Product, and Engineering teams, identify trends, improve operations, and maintain service-quality and response-time standards across support queues.

Manage an assigned portfolio of SMB restaurant accounts, focusing on retention, engagement, issue resolution, and reactivation of paused accounts. Support contract and ownership updates, resolve payment and tax inquiries, provide marketing and product guidance, and upsell promotions. Maintain account accuracy, meet service-level agreements, handle partner inquiries, and deliver a positive merchant experience through phone and written communication.

Provides onboarding, Tier 1 technical support, training, troubleshooting, and service coordination for digital dentistry and CAD/CAM technologies. Supports 3D printers, scanners, imaging systems, dental software, computer hardware, and automation mills. Coordinates vendors, field technicians, installations, updates, documentation, knowledgebase content, task tracking, and resource allocation. Analyzes customer satisfaction data, triages issues, maintains records, and ensures support processes and documentation remain accurate.

Provide end-to-end corporate travel support for contracted clients, booking domestic and international travel using GDS and ticketing tools, managing reservations/changes/cancellations, ensuring policy compliance, advising on visas/passports/health requirements, maintaining operational queues and SOPs, and delivering high-quality customer service and account backup support. Remote work required.

Lead enterprise client onboarding and hands-on training for OpenArt’s generative AI image and video platform. Demonstrate creative workflows, model selection, prompting, iteration, and visual storytelling; adapt instruction to brands, agencies, studios, and marketing teams. Provide follow-up guidance, troubleshoot creative challenges, develop scalable training materials, monitor emerging AI techniques, and contribute to client projects and OpenArt Studios. Present confidently in virtual and in-person settings and share customer insights internally.