Top Customer Success & Experience Jobs in Las Vegas, NV

Manage post-sales relationships for government and enterprise accounts, overseeing onboarding, product adoption, account health monitoring, issue resolution, renewals, and upsell/cross-sell. Coordinate cross-functionally with sales, engineering, support, and operations, conduct QBRs, negotiate renewals, and build executive-level client partnerships to drive retention and account growth.

Owns outcomes, value realization, adoption, retention, renewals, and expansion for strategic enterprise customers. Develops success plans, leads QBRs and executive discussions, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, mitigates customer risks, and identifies expansion opportunities. The role also contributes to Customer Success playbooks, process improvements, engagement models, and team mentoring in complex B2B technology and managed-services environments.

Leads and scales the account management function for enterprise health plan customers. Manages Account Managers, owns team revenue and retention targets, develops account processes and playbooks, and oversees strategic accounts. Builds executive relationships, leads QBRs, manages escalations, identifies expansion opportunities, and partners with Sales, Product, Engineering, and Leadership to improve customer outcomes, retention, and revenue growth.

Owns relationships, onboarding, implementation, renewals, retention, expansion, and revenue growth for health plan customers. Leads product rollouts, quarterly business reviews, ROI optimization, volume monitoring, executive relationship management, and cross-functional customer feedback. Requires B2B account management or customer success experience, healthcare payment integrity knowledge, SaaS implementation expertise, quota performance, and strong communication and project management skills.

Provides customer service and support to healthcare provider accounts through calls, email, and chat. Resolves issues, promotes platform features, identifies upsell opportunities, maintains accurate interaction records, and helps providers maximize Zocdoc’s marketplace services.

Manages strategic relationships with national commercial fleet clients, serving as the primary contact for satisfaction, retention, and operational success. Develops client programs, SOPs, and service improvements; leads client and cross-functional communications; coordinates critical issue resolution; monitors satisfaction, performance metrics, and operational risks; and analyzes operational and financial data to improve efficiency and outcomes.

Designs and delivers scaled customer education through webinars, cohort-based programs, and digital learning experiences. Creates and adapts training materials, facilitates live sessions, manages logistics, answers platform questions, and analyzes engagement data to improve programming. Collaborates with Customer Success and Product teams to identify knowledge gaps and increase customer adoption of Samsara’s SaaS platform across multiple industries.

Own and grow employer and workplace partnerships through onboarding, activation, optimization, renewal, and expansion. Build success plans, engagement campaigns, business reviews, and data-driven recommendations while managing escalations, renewals, compliance, and cross-functional execution. Serve as a trusted advisor to HR, Benefits, Payroll, and executive stakeholders, using Salesforce and reporting tools to track performance, risks, opportunities, and next steps. Travel approximately 10–15% as needed.

Own and scale Drata’s customer education function across Enterprise and SMB segments. Build the Drata Academy curriculum, launch an Admin Certification program, define learning standards and KPIs, and use AI and data to improve customer outcomes. Integrate education with Digital CS, Product, Community, Marketing, Support, in-app guidance, and events. This senior individual contributor will set strategy, manage the roadmap, and establish a foundation for future team growth.

Provides advanced technical support to SaaS customers through written and Zoom channels. Investigates complex issues, identifies root causes and workarounds, manages escalations, troubleshoots integrations and public APIs, supports Premium customers, mentors teammates, creates help content, improves processes, and contributes to customer and team KPIs.

Serve as a senior technical partner to Enterprise customers by designing, building, troubleshooting, and improving reliable automations. Lead architecture reviews, technical account planning, executive conversations, escalations, and cross-functional initiatives. Partner with Customer Success to improve adoption, retention, and growth while representing customer needs to Product and Engineering. Advise customers on responsible AI implementation, including AI-assisted workflows, agentic systems, evaluation, governance, security, and oversight.