Top Customer Success & Experience Jobs in Las Vegas, NV

Manage end-to-end onboarding for new customers from contract handoff through implementation, launch, adoption, and transition to Customer Success. Coordinate cross-functional teams, maintain project plans, manage risks and dependencies, define success criteria, communicate with customers and stakeholders, track onboarding health in Salesforce and Smartsheet, and improve onboarding processes and time-to-value.

Own and grow a B2B customer book across Medchart and Settlit. Responsibilities include retention and renewals, business reviews, escalations, request troubleshooting, account data accuracy, risk management, and customer handoffs. The role works closely with Operations, Customer Support, and data teams while handling sensitive personal and health information under privacy regulations.

Owns end-to-end onboarding and implementation for multifamily real estate clients, including sales handoffs, technical setup, data migration, integrations, training, launch readiness, and first-90-day adoption. Coordinates cross-functional teams, manages escalations, monitors SLAs and customer health, and improves onboarding through SOPs, playbooks, training materials, and workflow automation. The role serves as the primary client contact during implementation and supports successful transition to Client Success.

Provide remote email, chat, and phone support to US and Canadian business owners using an AI receptionist product. Help customers with setup, call forwarding, notifications, and account settings; troubleshoot issues, escalate reproducible problems to engineering, maintain clear communication, and improve help content based on recurring questions.

Manage a shared portfolio of B2B SaaS customers through prioritized, signal-driven engagement. Responsibilities include onboarding, adoption, product demonstrations, technical enablement, troubleshooting coordination, value realization, churn-risk detection, renewal readiness, cross-sell identification, and rigorous documentation. The role requires managing multiple customer conversations, maintaining accurate Totango and Salesforce records, translating technical capabilities into business outcomes, and collaborating with Support, Product, Renewals, and Sales teams.

Drive customer adoption of IonQ’s quantum computing platform through technical onboarding, performance optimization, circuit design, troubleshooting, training content, and workshops. Serve as a technical advisor and internal customer advocate while tracking customer health metrics, supporting product improvements, and representing IonQ at industry forums. Collaborate with Product, Sales, Marketing, Engineering, and cloud platform teams.

Owns relationships and commercial performance across a portfolio of public-sector clients. Responsibilities include account planning, revenue and margin forecasting, commercial negotiations, client escalations, value reporting, stakeholder engagement, and identifying account-growth opportunities. The role partners with Delivery, Sales, Operations, and Consulting teams to maintain client satisfaction and long-term partnerships. Hybrid work requires travel to client offices approximately two to three days per week.

The Customer Success Executive manages post-sale onboarding, implementation, product adoption, training, value realization, renewals, and expansion for clinical decision solutions. Responsibilities include coordinating with customers, IT teams, and internal stakeholders; supporting EHR and SSO integrations; managing implementation timelines, budgets, risks, and KPIs; conducting business reviews; and developing strategies to prevent churn and promote growth. The role is fully remote, supports Midwest and West Coast customers, and requires up to 40% travel.

Own end-to-end renewals across customer tiers, including pricing discussions, contract negotiations, paperwork, renewal forecasting, and revenue-reduction tracking. Partner with Customer Success and Sales teams on pricing exceptions, multi-year agreements, and at-risk accounts. Maintain accurate renewal data in Salesforce and help improve on-time renewal rates, retained ARR, forecast accuracy, and downgrade prevention.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.