Account Manager

Job Title: Account Manager

Location: London/South (Hybrid)

Role Type: Permanent

Clearance: SC eligible

Who we are:

At 2i, we're passionate about making technology work better.

We're the UK's largest pure play Quality Assurance and Software Testing business, helping organisations deliver complex technology change with confidence.

From Quality Engineering and Test Automation to Strategic Consultancy and AI Assurance, we work with organisations across the public and private sectors to solve challenges, reduce risk and deliver real impact.

2026 has been an exciting year for us. With the addition of Planit UK to the 2i family and the continued expansion of our delivery capabilities in India, we're growing our expertise, our reach and the opportunities available to our people.

And it's our people who make it all possible.

Why Join 2i?

Great people. Interesting challenges. Real opportunities to grow.

We're proud to be certified as a Great Place to Work for the fourth consecutive year and to be recognised as one of the UK's Best Workplaces in Tech and Best Workplaces for Wellbeing in 2026.

But what really makes 2i special is our people.

We're a team of curious thinkers, problem solvers and collaborators who enjoy sharing knowledge, challenging ideas and finding better ways to do things.

Whether you're developing your expertise, exploring new technologies or taking the next step in your career, we want you to feel supported, valued and encouraged to succeed.

You'll have opportunities to work on meaningful projects, learn from talented colleagues and contribute to a business that's continuing to evolve and grow.

What we’re looking for:

Curiosity matters. So does attitude.

We know great people bring different experiences, perspectives and strengths.

We're looking for people who:

• Are naturally curious and enjoy solving problems.
• Are open to new ideas, learning and constructive challenge.
• Take initiative and ownership of their work.
• Enjoy collaborating and sharing knowledge.
• Care about delivering quality and making a difference.
• Bring a positive attitude and a willingness to grow.

You don't need to know everything. What matters is your willingness to keep learning, contribute your expertise and be part of a team that wants to make things better.

About the Role

We're looking for an experienced Account Manager to own the relationships and commercial health of a portfolio of 2i clients.

You'll act as the primary point of contact for your accounts, building long-term partnerships with senior client stakeholders and ensuring they continue to realise value from our services.

Working closely with Delivery, Sales, Operations and Consulting & Solutions, you'll help develop existing accounts, identify opportunities for growth and ensure client relationships remain productive and commercially successful.

This isn't a traditional sales role. It's about taking ownership of client relationships, understanding their needs, identifying opportunities to grow our partnerships and applying a commercial mindset to account management.

You'll oversee account plans, monitor revenue and margins, support commercial negotiations and work collaboratively with delivery teams to maintain client confidence and satisfaction. You'll also help demonstrate the value 2i brings to clients through regular account reviews, value reporting and client advocacy.

The role offers hybrid working but, given the nature of our clients, would suit someone based in London/South who is happy to travel to client offices around 2–3 days per week.

You'll need to be...

• Experienced in account management, with a track record of building and maintaining long-term client relationships.
• Experienced in the public sector, with an understanding of its clients, stakeholders and commercial environment.
• Confident engaging with and influencing senior client stakeholders, including executive sponsors.
• Commercially minded, with experience developing existing accounts and identifying opportunities for organic growth.
• Experienced in account planning, including revenue and margin forecasting, account performance reporting and improvement planning.
• Comfortable supporting commercial negotiations, contract discussions and work-order processes.
• Experienced in managing multiple accounts, balancing competing priorities and maintaining excellent attention to detail.
• Confident managing client escalations, working with internal teams to resolve issues and maintain client confidence.
• Able to monitor account performance against client objectives and communicate progress clearly to internal and external stakeholders.
• Experienced in demonstrating client value through account reviews, ROI reporting or similar value-based reporting.
• Comfortable working collaboratively across Delivery, Sales, Operations and Consulting & Solutions, understanding the different responsibilities of each team.
• Familiar with the client service lifecycle, from onboarding and ongoing engagement through to service exit and transition.
• Experienced in CRM systems such as Salesforce or NetSuite, with good working knowledge of Microsoft Office, particularly Excel.
• A confident communicator with excellent listening, presentation, negotiation and relationship-building skills.
• Proactive, organised and accountable, with the ability to identify risks, solve problems and take ownership of outcomes.

Due to the nature of our clients, you'll also need to be eligible for Security Clearance (SC).

What we can offer you...

• Leadership pathways tailored for your personal and professional learning and development within 2i, giving clear direction for your career with us.
• 26 days of annual leave + the option to buy and sell holiday.
• Private Health Care + access to other mental health and wellbeing services including Gym Memberships, Counselling, Cycle to Work Schemes + many more.
• Individual bonus.
• Flexible working in a hybrid environment across the UK!

Our Culture

Our values are simple. We care about our colleagues, continuously develop our expertise, deliver value to our clients and make time to enjoy what we do.

We believe that great work happens when people feel trusted, supported and connected.

As we continue to grow, we're committed to creating an environment where people can build meaningful careers, share ideas and make a genuine contribution.

Ready to Join Team2i?

If you're looking for your next opportunity and want to be part of a business where your ideas, skills and curiosity are valued, we'd love to hear from you.

Explore our opportunities and discover where your career could take you with #Team2i.