Top Customer Success & Experience Jobs in Las Vegas, NV

Guide new clients through software implementation, including kickoff meetings, project planning, platform configuration, data coordination, training, launch support, and early adoption. Manage timelines, milestones, documentation, and risks while coordinating clients and internal teams. Conduct post-launch health reviews, identify adoption barriers, create scalable onboarding resources, and improve implementation processes. Support client events, feedback collection, renewals, and expansion through successful implementation outcomes.

Own enterprise customer success from onboarding through renewal and expansion. Drive adoption, value realization, health monitoring, quarterly business reviews, executive relationships, advocacy, and strategic account planning. Collaborate with Sales, Product, Support, Marketing, and partners to resolve escalations, identify expansion opportunities, and provide product feedback. The role requires cybersecurity, cloud, networking, and solution architecture expertise, with travel for customer meetings, training, and industry events.

Leads North American mid-market customer onboarding for a hospitality software platform, managing onboarding project managers and coaches while personally overseeing strategic accounts. Responsibilities include team development, account assignment, escalation management, PMS implementation guidance, performance tracking, cross-functional coordination, partner management, and improving time-to-live, deployment quality, customer satisfaction, and early retention.

Build and manage technical relationships with LATAM enterprise customers, helping them adopt JetBrains products, overcome technical barriers, and achieve business outcomes. Serve as a trusted technical advisor, customer advocate, and liaison with Support and Product Engineering. Partner with Account Executives and Sales on account strategies and expansions, recommend product enhancements, present product ideas, and maintain expertise in software development technologies.

Leads the scaled Customer Success team, coaching CSMs and managing customer health, renewals, retention, and expansion. Owns digital and 1:many engagement programs, including email campaigns, office hours, town halls, and webinars. Measures adoption, satisfaction, engagement, and retention while using CRM and customer success tools for reporting and outreach. Partners cross-functionally with Marketing, Product, Training, Implementation, Billing, and Support.

Lead and grow Cyberhaven’s Technical Account Management team, establishing operating models, coverage strategies, metrics, playbooks, and customer engagement processes. Oversee technical customer outcomes from onboarding through renewal, manage escalations, support adoption and deployment, and contribute to renewals and expansions. Partner with Product, Engineering, Support, Customer Experience, and Sales to communicate customer feedback, improve diagnostics, conduct root-cause reviews, and strengthen security SaaS customer success.

Support customers throughout their lifecycle by driving adoption, retention, and satisfaction. Monitor customer health and usage metrics, prepare business reviews and enterprise reporting, surface feedback, support sales and implementation handoffs, assist with expansion and advocacy, and create customer education and enablement resources. The role requires cross-functional collaboration and occasional customer travel.

Execute platform deployments for automotive dealerships, including store builds, DMS integrations, system validation, access troubleshooting, and post-live support. Coordinate with Development, Deployment, Training, IT, and vendors to resolve technical blockers, maintain documentation, update Jira tasks, meet SLAs, and improve implementation workflows through root-cause analysis and automation feedback.

Manage a portfolio of B2B SaaS customers from onboarding through long-term success. Coordinate GUIDEcx implementation projects, milestones, check-ins, go-live readiness, issue resolution, account health reviews, renewals, and customer changes. Partner cross-functionally to resolve needs, reduce retention risks, improve product adoption, and identify expansion opportunities. Maintain accurate account records and provide product guidance, recommendations, and proactive customer communication.

Coordinates national account launches from signed agreement through go-live, ensuring documentation, pricing, service coverage, account setup, and billing readiness. Supports post-launch customer communication, issue resolution, work order monitoring, billing coordination, account health tracking, reporting, and corrective actions. Collaborates across National Accounts, Operations, service providers, franchisees, and Accounts Receivable while escalating risks and identifying process improvements.