Top Operations & Support Jobs in Las Vegas, NV

Provides high-touch technical support to enterprise clients through phone, chat, community portals, and escalations. Troubleshoots complex issues involving access management, connections, reporting, and syndication; documents solutions using KCS practices; and leverages AI and automation to improve efficiency. The role manages support queues and KPIs, collaborates across teams, supports onboarding, develops product expertise, and provides feedback to Product and Engineering.

Build and manage revenue operations for SDR, Solutions Consulting, and Partnerships teams. Own reporting, dashboards, pipeline analysis, operating reviews, lead routing, deal registration, workflow design, and process improvements. Partner with GTM Systems and executive leaders on strategic projects and technology roadmap priorities. Use AI and automation to accelerate analysis, surface insights, and reduce manual work while independently prioritizing competing demands.

Provide hands-on support for complex and sensitive customer issues while improving AI-powered support systems. Review AI agent performance, identify conversation patterns, refine workflows and automation, expand self-service coverage, and handle escalations, regulatory complaints, and high-stakes cases. The role requires ownership of customer resolutions, operational problem-solving, and collaboration with product, engineering, and operations teams in a fast-paced early-stage fintech startup.

Leads regional strategy and operational performance across AoPS Academy campuses in the Western region. Oversees educational quality, growth objectives, financial performance, staffing, leadership development, campus launches, and cross-functional collaboration. The role monitors KPIs, manages budgets and margins, resolves escalated issues, and supports campus leaders while traveling frequently within the region.

Manage workers’ compensation claims from investigation through valuation, disposition, and settlement. Responsibilities include benefit oversight, financial exposure calculations, regulatory compliance, customer service, data analysis, coordination with medical and legal professionals, and adherence to claim policies. The role requires accurate decision-making, strong communication, productivity, time management, and collaboration while handling claims in a hybrid or remote environment.

Conducts criminal history, child abuse and neglect registry, and other background checks for foster parents, caregivers, and providers. Maintains reports and dashboards, creates regular and ad hoc reporting, schedules assignments, meets deadlines, and collaborates with management to improve efficiency. Requires strong attention to detail, communication, spreadsheet, Microsoft Office, organizational, and process improvement skills.

Provides frontline IT and systems support, resolving help desk requests, account and access issues, device and application problems, and HubSpot CRM questions. Administers user onboarding, offboarding, permissions, audits, documentation, and compliance workflows. The role also develops self-service resources, delivers training, improves processes, supports automation, and explores AI applications for workflow optimization and CRM data hygiene.

The Business Operations Lead will drive cross-functional initiatives, redesign workflows, manage pricing strategy, and establish operational processes to enhance company efficiency and scalability.

Owns the full recovery lifecycle across a 20-state residential portfolio, reducing eviction costs through early intervention, collections, alternative resolutions, and efficient legal processes. Leads recovery teams, manages attorney and legal vendor performance, defines KPIs, improves workflows, and partners cross-functionally on compliance, financial accuracy, staffing, and risk. The role requires strong property management, collections, eviction, landlord-tenant law, multi-state compliance, analytical, operational, and leadership expertise.

Own and automate employee joiner, mover, and leaver processes across HR, identity, collaboration, ticketing, and SaaS platforms. Administer Okta, Jira Service Management, Google Workspace, Atlassian, Slack, and Zoom; build Python, API, orchestration, and AI-assisted workflows with strong security controls. Manage SaaS and non-human identities, licenses, audit evidence, and automation governance while partnering cross-functionally to improve service delivery and reduce manual effort.