Top Operations & Support Jobs in Las Vegas, NV

Designs and supports business system solutions by gathering requirements, analyzing processes and data, producing reports, and partnering with business and technology teams. The role provides Microsoft Suite system support, identifies root causes, recommends improvements, manages project scope, and escalates risks. It requires onsite work in Las Vegas, with full-time weekday shifts and occasional overtime or weekend work.

Investigates and manages moderately complex to complex workers’ compensation claims from coverage assessment through resolution. Responsibilities include determining liability and compensability, evaluating damages, setting reserves, negotiating settlements, coordinating litigation, engaging experts, referring cases for additional review, and participating in mediations, arbitrations, quality reviews, and field investigations. The role also provides technical guidance, mentors team members, and supports caseload management.

Manage DraftKings Rewards loyalty program operations by monitoring KPIs, analyzing player behavior and program economics, validating data, and recommending improvements. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Build data-backed business cases, improve reporting and workflows through AI and automation, and communicate recommendations to leadership.

Provide high-level administrative support to sales executives including calendar, travel, expense reporting, and confidential communication. Prepare reports and sales materials using PowerPoint, Excel, and CRM. Plan and execute internal and external sales events and offsites. Liaise with clients and internal teams, multitask under pressure, and travel a few times a year.

Leads Dropbox’s global Revenue and Marketing Operations strategy across SMB, Mid-Market, and Enterprise segments. Owns revenue planning, forecasting, segmentation, territories, quotas, incentives, GTM systems, analytics, pipeline management, and operational cadence across the customer lifecycle. Partners with executive leadership, Finance, Sales, Marketing, Product, and Customer teams to drive predictable growth, AI adoption, productivity, and transformation while building a high-performing Revenue Operations organization.

Provides first-line digital customer support through chat and tickets for Bilt members. Resolves payment, loyalty, and general platform inquiries; triages and escalates complex issues; documents interactions and identifies trends. Collaborates with internal teams and BPO partners, learns product updates, and adapts support to diverse member and partner needs. Requires weekend work and full-time weekday availability during five weeks of onboarding, including one week in New York City.

Own revenue operations policies, global forecasting, and the CRO operating cadence. Analyze process and data issues, implement system-based improvements, reconcile sales and finance forecasts, lead executive reporting, coordinate operating reviews, document processes, and mentor teammates. The role partners across Sales, Finance, Deal Desk, Revenue Systems, Data, Product, and Enablement in a fully remote B2B subscription environment.

Supports the Customer Experience department by streamlining processes, coordinating cross-functional projects, executing deliverables, maintaining recurring compliance-related work, and fostering collaboration across Services, Success, and Support teams. The intern will receive onboarding, mentorship, routine check-ins, and exposure to multiple teams and stakeholders while working remotely during a 14–16-week term.

Handle high-volume inbound calls, emails, texts, and chats from consumers seeking help with collection accounts. Diagnose issues, resolve concerns, take payments, document interactions, and meet customer service, recovery, quality, and efficiency targets. Improve contact-center workflows, communicate caller feedback to internal teams, and follow federal, state, and company compliance requirements while maintaining empathy during sensitive financial conversations.

Own and scale Garner’s member payments function, ensuring accurate and timely payments. Build operational processes, tools, reporting, and automation; partner with Product, Engineering, Finance, Account Management, and external stakeholders; resolve complex payment issues; and lead a small team as a hands-on player-coach.