Top Operations & Support Jobs in Las Vegas, NV

Leads teller-line operations, risk controls, scheduling, customer support, compliance, and issue resolution at a Wells Fargo branch. Coaches and develops direct reports, manages staffing and financial resources, supports hiring, improves customer and colleague experiences, and refers eligible customers to loan specialists without taking applications or negotiating terms. The role requires customer interaction, regulatory compliance, cash-handling awareness, and availability for most Saturdays.

Lead the strategic and operational direction of a specialized casualty claims team managing severe-exposure portfolios. Oversee claims managers, complex litigation, coverage strategy, reserves, settlements, legal vendors, and portfolio analytics. Collaborate with legal, underwriting, actuarial, reinsurance, and executive stakeholders to manage emerging risks, litigation trends, loss costs, and claim outcomes. Develop protocols and best practices for environmental, mass tort, toxic tort, latent injury, and other complex claims.

Supports vice presidents and senior executives by managing calendars, correspondence, communications, travel arrangements, confidential information, documents, events, and special projects. Coordinates meetings and executive engagements, prepares presentations and travel materials, handles inquiries, and may oversee office administrative functions. The role requires strong organization, judgment, communication, confidentiality, independent work, and proficiency with Microsoft Office applications.

Lead design and execution of AI-enabled workforce management forecasting, capacity planning, and data pipelines for CX. Build governance, dashboards, and predictive models, partner cross-functionally, monitor real-time alerts (PagerDuty), and provide staffing and hiring recommendations to optimize contact center operations.

Consult with business users and technology teams to define, document, and validate business and technical requirements. Design and deliver Microsoft Suite-based system solutions, provide technical support for implementations and maintenance, produce operational and ad hoc reports, analyze business issues, manage project scope, and escalate risks and issues to leadership.

Provide high-level administrative support to sales executives including calendar, travel, expense reporting, and confidential communication. Prepare reports and sales materials using PowerPoint, Excel, and CRM. Plan and execute internal and external sales events and offsites. Liaise with clients and internal teams, multitask under pressure, and travel a few times a year.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Owns AI opportunity intake, qualification, routing, and assignment operations. Manages CRM configuration, dashboards, KPI reporting, SLA tracking, data hygiene, audits, and lead-flow process improvements. Partners with business consultants, technical teams, revenue operations, and practice leaders to develop agentic workflow automation with human oversight. Routes qualified opportunities, resolves stalled or escalated leads, documents requirements, and uses performance data to improve routing accuracy, speed, and pipeline visibility.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Handle calls and emails from agency offices, accounts, and policyholders. Explain billing statements, assist users with the online billing system, research account issues, resolve complex billing questions, and support business owners and bookkeepers with invoices. Provide timely, high-quality customer service, manage stressful interactions, participate in phone rotation, and work independently in a remote environment.