Top Operations & Support Jobs in Las Vegas, NV

Investigates workers compensation and other commercial claims, evaluates liability, coverage, compensability, and losses, estimates costs, negotiates settlements, communicates with policyholders, develops action plans, manages claim inventories, and maintains accurate claim files and reports. The role includes comprehensive training, mentoring, and required onsite attendance during training.

Supports FiNet business owners, financial advisors, and divisional leaders by coordinating brokerage transaction and service operations. Serves as the escalation point for operational inquiries, coaches practices on business tools and policies, manages operational risk and service standards, and ensures compliance with firm procedures and regulatory requirements. The role requires financial services experience, strong relationship and organizational skills, and familiarity with brokerage advisor tools and independent advisors.

Develops strategy and operations for the Loyalty & VIP Growth organization by building roadmaps, scalable processes, KPI frameworks, competitive intelligence, and data-driven recommendations. Identifies AI and automation opportunities, builds productivity tools and agents, and partners cross-functionally to execute strategic initiatives and improve business performance.

Provides remote technical support to employees across a global organization. Responsibilities include troubleshooting hardware and software, managing helpdesk tickets, escalating issues, maintaining IT documentation, tracking assets and licenses, and supporting security procedures. The role requires strong communication, organization, Windows and macOS knowledge, Google Workspace experience, and willingness to work evening or overnight shifts supporting international employees.

Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.

Leads the design and operation of an integrated renewals and commercial operations function covering pricing, deal desk, contract negotiation, discount governance, and RFP resources. Redesigns processes using AI and automation, defines CPQ and contract lifecycle requirements, improves ARR and productivity, establishes commercial policies, monitors KPIs, and builds a high-performing team while partnering with Sales, Legal, and Finance.

Guide aspiring insurance agents through state licensing by managing a large pipeline, communicating requirements, maintaining MS Access records, making inbound/outbound calls, and updating supervisors and agency partners on progress and changes.

Owns high-priority consumer growth opportunities from diagnosis through execution. Analyzes portfolio performance, identifies and prioritizes investments, develops growth strategies, leads cross-functional teams, designs experiments and operating mechanisms, and drives measurable improvements in revenue, conversion, retention, and lifetime value.

Provides customer and agent support for life insurance policy administration, including policy changes, loan processing, disbursements, claims-related requests, communications, reporting, and records maintenance. The role responds to inquiries across multiple channels, ensures regulatory and company-policy compliance, supports audits, maintains procedures, identifies process improvements, and collaborates with underwriting, claims, finance, engineering, and customer care teams on operational initiatives.

Provides remote technical customer support for Dealertrack DMS Fixed Ops products through phone, email, and other channels. Troubleshoots product and system issues, answers usage questions, documents cases in CRM systems, meets support service-level goals, manages multiple tickets, follows up with customers, and coordinates with internal teams. Requires flexible scheduling, including weekends and overtime, and the ability to work independently while maintaining strong communication and problem-solving skills.