Top Operations & Support Jobs in Las Vegas, NV

Provide remote customer service for high-value specialty accounts: handle inbound calls, resolve customer inquiries with empathy, use de-escalation and independent judgment, document interactions, follow procedures, maintain attendance and proven internet/tech setup, and report onsite when requested.

Lead the Card Delivery Collateral pod, manage third-party vendors and card delivery projects, ensure quality and on-time supplier delivery, resolve escalations, implement process improvements, and partner with Product/Tech to transition projects to BAU.

Review, analyze and process moderately complex to complex commercial property/casualty claims. Investigate liability and coverage, set and adjust reserves, negotiate settlements, manage litigation and coordinate outside experts. Mentor team members, assist claims manager with assignments and quality review, and attend trials or hearings as company representative.

Manage workers' compensation claims from investigation through resolution, determining liability, coverage, reserves, and negotiating settlements. Coordinate experts and litigation activities, mentor team members, participate in quality reviews, mediations, and field investigations, and assist managers with caseload assignments and technical direction.

Coordinate Cox Business customer orders and projects end-to-end, translating sales requirements into accurate orders, gathering documentation, scheduling installations, verifying service codes/pricing, and coordinating sales, engineering, and field teams to ensure timely, customer-focused implementations from a remote home-office environment.

Handle inbound/outbound calls in a healthcare call center to schedule appointments, verify patient demographics/insurance, process referrals and medication refills, resolve complaints, perform high-volume data entry, and maintain quality and accuracy targets.

Provide level-2 desktop and endpoint support: troubleshoot Windows devices, mobile devices, printers and barcode scanners; resolve and document service desk tickets; assist with deployments, imaging, knowledge base articles, and vendor coordination.

The Field Service Manager leads a team of field service technicians to ensure customer satisfaction, provides training, and manages operations and performance.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Guide aspiring insurance agents through state licensing by managing a large pipeline, communicating requirements, maintaining MS Access records, making inbound/outbound calls, and updating supervisors and agency partners on progress and changes.

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Lead global calibration, measurement test equipment, and procurement processes across integrated laboratories. Harmonize procedures, ensure ISO 17025 compliance, manage equipment lifecycle and procurement standards, define KPIs, drive continuous improvement, and embed equipment workflows into digital platforms while engaging stakeholders to ensure adoption and governance.

Lead regional field operations for fire apparatus and equipment inspections, ensuring UL and NFPA compliance, managing budgets, staffing, scheduling, fleet, and accreditation. Drive business growth with sales and product teams, oversee pricing, bids, contracts, and continuous improvement while providing technical escalation and client engagement.