Top Operations & Support Jobs in Las Vegas, NV

Lead the strategic and operational direction of a specialized casualty claims team managing severe-exposure portfolios. Oversee claims managers, complex litigation, coverage strategy, reserves, settlements, legal vendors, and portfolio analytics. Collaborate with legal, underwriting, actuarial, reinsurance, and executive stakeholders to manage emerging risks, litigation trends, loss costs, and claim outcomes. Develop protocols and best practices for environmental, mass tort, toxic tort, latent injury, and other complex claims.

Supports vice presidents and senior executives by managing calendars, correspondence, communications, travel arrangements, confidential information, documents, events, and special projects. Coordinates meetings and executive engagements, prepares presentations and travel materials, handles inquiries, and may oversee office administrative functions. The role requires strong organization, judgment, communication, confidentiality, independent work, and proficiency with Microsoft Office applications.

Lead design and execution of AI-enabled workforce management forecasting, capacity planning, and data pipelines for CX. Build governance, dashboards, and predictive models, partner cross-functionally, monitor real-time alerts (PagerDuty), and provide staffing and hiring recommendations to optimize contact center operations.

Consult with business users and technology teams to define, document, and validate business and technical requirements. Design and deliver Microsoft Suite-based system solutions, provide technical support for implementations and maintenance, produce operational and ad hoc reports, analyze business issues, manage project scope, and escalate risks and issues to leadership.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Lead and develop Ellevation’s Product Support team, establishing service standards, SLAs, metrics, workflows, and training. Own and optimize Zendesk, scale self-service, and drive operational improvements. Coordinate bug triage and major incident communications across Support, Customer Success, Product, and Engineering. Use support insights to improve products and processes while coaching a high-performing team through change.

Handle calls and emails from agency offices, accounts, and policyholders. Explain billing statements, assist users with the online billing system, research account issues, resolve complex billing questions, and support business owners and bookkeepers with invoices. Provide timely, high-quality customer service, manage stressful interactions, participate in phone rotation, and work independently in a remote environment.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Provides production support for CRM, workflow, and AI-enabled business platforms. Responsibilities include issue triage, troubleshooting, root-cause analysis, user onboarding, access and configuration administration, release readiness, user acceptance testing, documentation, training, and coordination across business and technology teams. The role also identifies recurring issues and process improvements that enhance platform stability, adoption, and user experience.

Leads Mobile Service Coordinators during overnight and weekend shifts, managing daily operations, staffing, service levels, escalations, performance metrics, coaching, and employee development. The Supervisor partners with dispatch, fleet services, client success, and field teams to resolve issues, improve processes, and enhance customer satisfaction. Responsibilities also include workforce planning, onboarding, compliance, team communications, and fostering accountability and continuous improvement.