Top Operations & Support Jobs in Las Vegas, NV

Sphere Entertainment is inviting motivated professionals to join their talent network for future career opportunities, emphasizing employee growth, diversity, and equal opportunities.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Develop, maintain, edit, and publish technical documentation supporting enterprise ICAM capabilities, including identity provider services, authentication workflows, federation integrations, onboarding, and Zero Trust functions. Gather information from engineering and cybersecurity subject matter experts, manage SharePoint content, improve documentation quality, and support onboarding, modernization, and lifecycle documentation initiatives.

Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.

Manages and optimizes ERP operations, employee data, HR workflows, system structures, integrations, releases, upgrades, and testing. Troubleshoots escalated issues, maintains data integrity and security, supports compliance with healthcare standards, trains users, and improves system adoption and business processes. Requires strong analytical, organizational, communication, prioritization, and cross-functional collaboration skills, along with functional ERP administration or system support experience.

The Chief Information Officer will lead a 175-person technology and business systems organization, oversee a $45M+ budget, and optimize Amplify’s enterprise technology portfolio. Responsibilities include managing Salesforce, NetSuite, Workday, HubSpot, and 400+ applications; driving enterprise AI adoption and governance; strengthening IT controls and audit readiness; simplifying systems and costs; evolving organizational structures; and partnering with Finance, Sales, Marketing, Product, Supply Chain, Data, and other business leaders.

Manage deal desk operations across Sales, Legal, Finance, and Accounting. Enforce discount governance, approval frameworks, contract standards, and pricing integrity while supporting complex deal structures. Oversee DocuSign order forms, quote-to-cash workflows, system alignment, revenue recognition requirements, and process improvements as the company transitions to outcome-based pricing.

Leads the HubSpot marketing technology ecosystem for franchise development, managing marketing automation, CRM operations, lead nurturing, lifecycle campaigns, integrations, data quality, reporting, attribution, and analytics. Partners with Marketing and Sales leadership to improve lead quality, conversion rates, pipeline velocity, and revenue performance. Oversees integrated campaigns across email, SMS, webinars, events, advertising, landing pages, and forms while optimizing processes through testing, automation, and AI-enabled solutions.

Supports client delivery and implementation of SitusAMC software in production environments. Documents specifications, configurations, user guides, and release notes; configures and tests applications; validates and routes software defects; analyzes requirements; demonstrates upgrades and enhancements; and conducts client and internal training. Provides customer liaison support through virtual and on-site service delivery while resolving issues and adapting to changing priorities.

Owns and administers the VNDLY vendor management system, including configuration, workflows, approvals, security roles, integrations, compliance, and reporting. Supports contingent workforce processes, resolves system issues, assists with vendor onboarding, validates updates, maintains documentation, and provides user training. Partners with HR, Talent Acquisition, Procurement, Finance, Legal, and IT to improve system usability, governance, data quality, and operational efficiency.

Leads the Remote Support team, overseeing technical support operations, ticket queues, incident response, SLAs, KPIs, quality assurance, escalations, staffing, and client satisfaction. The manager coaches and develops support engineers, improves processes and workflows, coordinates with Systems, Projects, and Security teams, supports tools and training initiatives, and fosters an accountable, high-performing service delivery culture.