Top Senior Level Operations & Support Jobs in Las Vegas, NV

Lead the design and implementation of the go-to-market strategy and operations, focusing on building efficient revenue operations systems, forecasting, and GTM frameworks, leveraging AI tools for improved productivity.

Lead telephony strategy and hands-on Five9 administration for a 550+ user contact center. Advise on dialer best practices, configure IVR and routing, tune progressive/preview dialers, maintain Salesforce integrations, build supervisor dashboards, and provide daily telephony support during a Six-month contractor engagement.

Lead Aurora's operating cadence and strategic GTM initiatives. Partner cross-functionally to identify bottlenecks, build executive-ready analyses and models, and implement data-driven process, systems, and automation solutions including dashboards and AI-enabled workflows.

Provide high-trust executive support to multiple C-suite leaders: manage complex calendars, travel, meeting prep, correspondence, expense reporting, and confidential materials. Coordinate leadership meetings, offsites, onboarding, and vendor relationships; track action items and partner cross-functionally to streamline executive operations and improve efficiency.

Own and scale Fleetio's Deal Desk: manage deal review, approvals, discount policy, and exceptions; advise Sales/Partnerships/Finance on complex deals; analyze pricing and deal performance; build automation and AI-enabled workflows; define Deal Desk metrics and governance.

High-trust Executive Business Partner who supports executives by managing calendars, inboxes, travel, projects, and financial admin. Uses AI and automation to streamline work, improve workflows, draft communications, and coordinate cross-functional operations while mentoring teammates and improving systems.

Lead design and improvement of business systems, workflows, automation, and AI-driven productivity. Partner with executives to build dashboards, implement automation, and mentor a small technical team to increase operational visibility and scalability.

Lead capacity planning, forecasting, and reporting for multi-site call centers. Develop staffing strategy and budgets, ensure accurate regulatory reporting, implement agent scorecards and speech analytics, drive Lean/Six Sigma continuous improvement, partner with WFM, engineering, finance, and talent acquisition to optimize staffing and operational performance.

Lead area performance across South East Asia by managing KPI-driven performance forums, tracking tools, and action plans. Drive accountability through structured calls, reporting, cross-functional collaboration with sales and trade teams, analyze KPI deviations, implement corrective actions, and deliver regular performance reports and ad-hoc analyses to improve sales and operational outcomes.

The Director of Partnerships & Client Success is responsible for managing partnerships, driving revenue growth, leading a team, and ensuring partner satisfaction while building scalable systems and processes.