Top Senior Level Operations & Support Jobs in Las Vegas, NV

Handles moderately complex to complex commercial property and casualty claims, including investigations, coverage and liability determinations, damage evaluations, reserve setting, settlement negotiations, litigation coordination, and trial representation. Refers claims for subrogation or special investigations, participates in reviews and dispute proceedings, and provides technical guidance, mentoring, and workload support to team members.

Provide high-quality customer service for escalations and complex issues, investigate concerns, own resolutions within compliance, coach peers, identify process improvements, and maintain strong attendance and communication while working from a secure home office.

Lead design and execution of AI-enabled workforce management forecasting, capacity planning, and data pipelines for CX. Build governance, dashboards, and predictive models, partner cross-functionally, monitor real-time alerts (PagerDuty), and provide staffing and hiring recommendations to optimize contact center operations.

Consult with business users and technology teams to define, document, and validate business and technical requirements. Design and deliver Microsoft Suite-based system solutions, provide technical support for implementations and maintenance, produce operational and ad hoc reports, analyze business issues, manage project scope, and escalate risks and issues to leadership.

Lead district warranty and dealer service initiatives to improve customer retention by enforcing service policies, reducing warranty waste, managing goodwill claims, ensuring field action completion, conducting dealer audits and training, and supporting cross-functional and legal reviews. Maintain dealer relationships, host performance meetings, and execute business plans to meet district warranty and customer experience metrics.

The RN Healthcare Advocate supports older Medicare patients by providing personalized care, navigating medical systems, and coordinating resources for better health outcomes.

The Business Operations Lead role involves coordinating projects, analyzing data, and developing strategies to enhance business operations at Atticus, a platform supporting those in crisis.

Lead and scale onboarding programs for Sales, Customer Success, and Renewals teams, improving performance and ensuring new hires are productive.

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.