Top IT Support & Helpdesk Jobs in Kansas City, MO

Administers and supports Salesforce and other business systems, managing users, permissions, reporting, dashboards, data loads, testing, issue resolution, process improvements, automation, and system feature adoption. Partners with business and technical stakeholders to design scalable solutions and provide analytics that inform decisions. This is a temporary, full-time remote U.S. position expected to last approximately six months.

Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.

Provide primary IT support for West Coast hours in a remote-first organization. Manage employee onboarding and offboarding, including account provisioning, device shipping, recovery, and lifecycle administration. Support Okta, Google Workspace, Slack, Apple hardware, and MDM tools while implementing security policies. Improve end-user experience, automate repetitive tasks, administer IT systems, and support a distributed workforce independently and collaboratively.

Lead and grow the IT Support Engineering team while owning IT systems, identity and access, device management, SaaS tools, vendor relationships, procurement, onboarding, offboarding, automation, and IT roadmap execution. Partner with Security on HIPAA, SOC 2, and HITRUST controls. The role requires hands-on technical leadership, executive support, and experience managing distributed-company IT operations.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.

Leads OLIPOP’s IT strategy, operations, security, compliance, vendor management, and cross-functional technology projects. Oversees cloud systems, networking, endpoint management, SaaS lifecycle, helpdesk operations, onboarding and offboarding, access governance, and user support. Manages IT policies, budgets, audits, security tools, incident response, and vendor relationships while balancing strategic planning with hands-on technical execution.

Provides Tier 2/Tier 3 technical support for Infios TMS customers. Investigates application, configuration, data, and integration issues; analyzes logs and system data; reproduces problems; identifies root causes; documents resolutions; escalates complex cases; maintains knowledge-base content; and recommends process and product improvements.

Supports enterprise applications through requirements analysis, configuration, administration, incident resolution, documentation, vendor coordination, release management, licensing support, and quality assurance testing. Advises university stakeholders and end users on application functionality and best practices, assesses upgrade impacts and risks, develops mitigation plans and test plans, and implements validated solutions. The role also supports application adoption and alignment with university research, teaching, and administrative objectives.

Provides enterprise customers with technical support for workload automation solutions. Responsibilities include troubleshooting integrations, managing migrations, performing root cause analysis, escalating defects, monitoring systems, creating automation scripts, documenting solutions, and supporting critical incidents through an on-call rotation. The role also involves customer communication, limited solution engineering, and collaboration with engineering teams.

Manage internal IT infrastructure, SOC 2 compliance, security policies, employee technical support, identity and access systems, hardware and software lifecycles, vendor relationships, asset inventory, and onboarding/offboarding workflows. The role supports distributed teams in the United States and India and requires hands-on systems administration, device and data security experience, and strong customer service. Salesforce, developer skills, Google security, and U.S.-based company experience are preferred.

Provides first-level technical support for employees through ticketing, phone, and email channels. Troubleshoots Windows, Microsoft 365, VDI, VPN, networking, printers, peripherals, and account-access issues. Performs password and MFA support using identity-verification procedures, documents incidents, maintains ticket ownership, supports onboarding and equipment deployment, and escalates unresolved or security-related issues. Contributes to knowledge-base documentation while meeting service-level and information-security requirements.