Top IT Support & Helpdesk Jobs in Kansas City, MO

Leads the operational ownership, support, governance, and lifecycle management of engineering applications. Coordinates incidents, upgrades, releases, vendor relationships, configuration, compatibility, documentation, and continuous improvement across platforms such as Revit, AutoCAD, Navisworks, BIM 360, and Autodesk Construction Cloud. Partners with engineering, IT, business stakeholders, and vendors to prioritize work, maintain application reliability, and align services with project needs. Also leads assigned resources through workload management, coaching, performance feedback, and capability development.

Administer and support the ServiceNow platform, including configuration, catalog development, workflows, integrations, reporting, upgrades, troubleshooting, and release activities. Develop scalable solutions across SPM, ITOM, CMDB, CSDM, analytics, automation, and AI capabilities. Lead complex technical work, ensure governance and platform quality, document solutions, mentor administrators, and partner with stakeholders to translate business requirements into maintainable ServiceNow solutions.

Provides on-site Tier 1–3 IT support across multiple facilities, troubleshooting hardware, software, operating systems, networks, warehouse technologies, accounts, and end-user devices. Configures, deploys, upgrades, inventories, and maintains technology assets; manages tickets, escalations, service levels, and user communication. Partners with users, vendors, and technology teams to resolve incidents and deliver solutions. Includes after-hours and weekend support as needed, plus periodic travel.

Serves as a technical subject matter expert for engineering applications and workflows. Troubleshoots complex issues, analyzes root causes, supports testing, upgrades, releases, and enhancements, and improves engineering process efficiency, standardization, automation, and data quality. Partners with Engineering, Manufacturing, IT, and business stakeholders, documents incidents and solutions, mentors users, and contributes to implementation and project initiatives.

Support enterprise network infrastructure and end-user computing operations through troubleshooting, documentation, configuration reviews, automation, security administration, identity management, endpoint support, and collaboration technology assistance. The intern will work with experienced infrastructure teams, use Jira and Confluence to track work, explore AI-driven efficiency tools, complete a summer project, and present findings to leadership.

Provides production support for fraud and payment applications, including monitoring, troubleshooting, maintenance, solution development, testing, and implementation. Coordinates with application, infrastructure, vendor, and business teams to resolve issues and deliver fraud-system enhancements, including automated customer notifications. Requires application support experience, Visa Featurespace familiarity, SQL expertise, and knowledge of enterprise technologies and operating systems. The role is hybrid, with four days onsite in Kansas City.

Supervise Tier I Knowledge Center service desk agents supporting external users of federal mission applications. Manage shift scheduling, coaching, quality assurance, ticket documentation, escalations, SLA/XLA performance, incident response, and operational reporting. Coordinate with Tier II/III resolver groups, lead special projects and application updates, improve chatbot and knowledge content, and act as Knowledge Center Lead when needed. The role is remote with up to 10% travel and requires an active Secret clearance.

Leads enterprise major incident response, service restoration, incident communications, escalation, and post-incident reviews. Coordinates infrastructure, application, cloud, security, network, and vendor teams while ensuring SLA compliance and accurate ServiceNow documentation. Develops monitoring, alerting, dashboards, automation, runbooks, and reliability improvements using cloud, observability, ITIL, and SRE practices. Participates in 24x7 on-call rotations and supports resiliency, compliance, and operational reporting.

Owns administration, governance, optimization, integrations, security, and support for NetSuite and related finance systems. Translates accounting and finance requirements into scalable solutions, improves close and reporting processes, manages consultants and vendors, supports acquisitions and integrations, and ensures SOX compliance, audit readiness, access controls, testing, documentation, and user adoption.

Administers and configures Salesforce, including user access, security, objects, automation, reports, dashboards, testing, deployments, and release preparation. Investigates application issues, maintains environments, supports audits and access reviews, documents procedures, and partners with Product Owners, Security, IT Support, and Software Engineering. The role independently handles in-scope configuration decisions while escalating privileged access changes and complex development.