Top IT Support & Helpdesk Jobs in Kansas City, MO

Provides senior-level IT support for desktop computers, laptops, printers, monitors, peripherals, and related hardware. Installs, upgrades, maintains, troubleshoots, tests, repairs, and inventories equipment. Supports users, documents and escalates unresolved issues, coordinates with external support organizations, and serves as a subject matter expert for assigned technologies. The role also includes system maintenance, special projects, equipment receiving, customer service, and hardware inventory management.

Support Technical Instructor by facilitating hands-on IT training (hardware, networking, virtualization, security, servers, web dev, QA, project management); lead study groups; monitor and coach learner performance; enter attendance/grades in Salesforce/Canvas/LMS; manage equipment and enforce program policies; participate in staff meetings and learner progress reviews.

Administer and maintain enterprise secure file transfer platforms (IBM Sterling suite, Axway), ensure reliable scheduled transfers, perform upgrades/patches, troubleshoot failures, automate workflows and scripting, provide on-call production support, enforce security controls and compliance, and produce documentation and runbooks.

Lead and oversee enterprise systems operations including compute, virtualization, storage, endpoint and access management, OS/application deployment, patching, backup, telecom and AV. Manage vendor relationships, capacity planning, documentation, disaster recovery participation, budgeting, and a team of staff providing after-hours and on-site operational support.

Provide regional end-user support for enterprise business applications: troubleshoot issues and integrations, document incidents and workarounds, develop test cases and perform system testing, create training and SOP materials, maintain process flows, and recommend process/configuration improvements. Collaborate with PMs, BAs, developers, and infrastructure teams; support after-hours and occasional travel as needed.

Provide Tier 2/Tier 3 application support for enterprise applications: troubleshoot and resolve advanced issues, configure and upgrade systems, implement customizations, manage third-party integrations, create reports/dashboards, document policies and procedures, mentor junior staff, participate in 24/7 on-call rotation, and engage vendor support as needed.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides Tier 1 remote IT support, including ticket intake, troubleshooting, software and Zoom Phone support, hardware and license deployment, onboarding materials, inventory, repairs, and knowledge-base maintenance. Escalates complex issues with clear documentation, supports phishing-related requests, and collaborates with the Helpdesk team. The role covers macOS and Windows environments, SaaS provisioning, Google Workspace, Microsoft 365, Zoom, and MDM basics.

Provides frontline technical support for healthcare members by diagnosing hardware and software issues, guiding onboarding, resolving inquiries across phone, email, and chat, documenting root causes, and improving troubleshooting resources. The role requires empathetic communication, multitasking, schedule flexibility, remote-work effectiveness, and collaboration with internal teams. Over time, the specialist handles increasingly complex issues, identifies recurring technical problems, supports peers, and contributes to improved member satisfaction and operational processes.