Top IT Support & Helpdesk Jobs in Kansas City, MO

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Provide Tier 1-3 on-site support for end users and warehouse technology, diagnosing and resolving hardware, software, network, and account issues. Install, configure, inventory, and maintain workstations, mobile devices, printers, and warehouse scanners. Escalate unresolved issues, support after-hours/weekend incidents, deliver user education, and travel periodically to support business initiatives.

Provide regional end-user support for enterprise business applications, troubleshoot issues and integrations, document processes, develop test cases, assist with software maintenance and training, and recommend process or configuration improvements. Collaborate with PMs, BAs, developers, and infrastructure teams; occasionally travel and provide after-hours availability.

The IT Operations Specialist provides Tier II support for desktops, laptops, printers, and mobile devices, focusing on setup, configuration, and troubleshooting. Responsibilities include hardware maintenance, remote support, asset lifecycle management, and assisting with AV setups.

Assist with level 1 & 2 support for point-of-sale systems and ensure operational systems at events, including diagnosing hardware and software issues.

The Endpoint Technologies Specialist provides technical support for Windows workstations and mobile devices, managing inventory, deployment, and user assistance.

Provide Tier 2 IT support to clients including remote and occasional onsite troubleshooting of servers, desktops, VMs, backups, and SaaS. Manage and prioritize tickets, communicate updates to customers, participate in hardware/firmware upgrades and process improvements, maintain documentation, and rotate on-call duties to ensure high customer satisfaction.