Top IT Support & Helpdesk Jobs in Kansas City, MO

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provides desk-side break-fix support for hardware and software on end-user systems. Performs PC installations, rollouts, printer maintenance, health events, and Windows software support. Responds to service requests, follows procedures for logging and monitoring desktop operations, and troubleshoots issues independently or collaboratively while delivering strong customer service.

Manages a team supporting the firm's enterprise and practice-facing applications. Oversees application administration, maintenance, upgrades, testing, documentation, troubleshooting, integrations, vendor coordination, budgeting, and enhancement recommendations. Partners with Help Desk, Business Analysis, vendors, and IT teams to maintain service levels and user experience. Provides project management for application-related initiatives and supports users after normal business hours.

Provides onsite technical support by installing, maintaining, upgrading, and troubleshooting workstation hardware, software, operating systems, laptops, tablets, printers, and related devices. Loads software and images, supports Windows and Microsoft Office environments, uses ticketing systems, and explains technical issues to users in accessible language. The role requires customer service, knowledge of DNS and Active Directory, accurate task completion, teamwork, and the ability to lift up to 70 pounds.

Supervises municipal helpdesk staff and contracted services, overseeing service desk operations, ticket performance, escalations, technical troubleshooting, user account administration, Microsoft 365, Active Directory, endpoint lifecycle management, onboarding and offboarding, vendor coordination, documentation, reporting, and process improvement. Provides hands-on support for hardware, software, connectivity, access, outages, deployments, upgrades, and cybersecurity incidents while coaching staff and coordinating with technical teams.

Provides real-time operational support for Federal Reserve ACH and Check processing systems on a third-shift, 24x6 operation. Responsibilities include transaction processing, application health monitoring, incident and production issue support, operational trend analysis, testing, defect management, customer support, and participation in payment-system projects. The role performs recurring and ad hoc analysis, supports cross-team communication, follows critical processing procedures, and escalates issues when necessary.

Provides remote installation, configuration, upgrade, testing, and troubleshooting support for pharmacy automation and software systems. Coordinates with onsite technicians and internal teams, reviews project readiness, follows implementation procedures, communicates project status, and supports system testing and issue resolution. The role requires technical proficiency with virtualized environments, Windows, networking, data transfer, SQL, and business applications, plus flexible night and weekend availability.

Provides Tier 2 onsite IT support across plants, branches, and distribution centers. Responsibilities include troubleshooting hardware, software, networks, workstations, printers, handheld devices, and applications; supporting Active Directory and Microsoft 365 environments; executing deployments, upgrades, and migrations; escalating help desk issues; documenting work; and traveling between assigned facilities. The role includes rotating on-call duties and requires lifting equipment up to 50 pounds.

Provides operational leadership for the organization’s technology environment, including infrastructure, IT operations, cybersecurity, data systems, EHR platforms, budgets, vendors, and regulatory compliance. The role establishes security controls, manages a managed service provider, oversees technology investments and contracts, supports enterprise system implementations, and translates technology risks into organizational priorities.

Provides service support and delivery for banking applications and systems. Manages incidents, problems, changes, releases, testing, software updates, disaster recovery activities, business requirements, support plans, and project coordination. Collaborates with business teams, IT personnel, and vendors to prioritize enhancements and maintenance. May work after hours or weekends for deadlines, testing, and high-priority incidents. Requires banking operations knowledge, strong communication and organization, and proficiency with Microsoft Office.