Top IT Support & Helpdesk Jobs in Kansas City, MO

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Supports and improves the Viewpoint Vista ERP system by troubleshooting support tickets, assisting with administration, managing upgrades and releases, testing changes, documenting issues, maintaining procedures, training users, and coordinating with vendors and consultants. The specialist also supports data integrity and security, performs data extracts, diagnoses hardware and software problems, and develops subject-matter expertise across ERP modules and interfaces.

Provides on-site and field IT support for hardware, software, endpoints, mobile devices, servers, networks, VoIP systems, access permissions, and IT security compliance. Resolves incidents and service requests, supports technology projects, manages PC lifecycle and assets, coordinates vendors, assists with procurement and audits, and delivers walk-up and satellite-office support while meeting service-level targets.

Provides production-level operational oversight and technical support for real-time exchange trading platforms and APIs. Monitors production, disaster recovery, and test environments; troubleshoots trading and system issues; performs root-cause and impact analysis; supports order routing, clearing, auctions, settlements, and client onboarding. The role also manages platform testing, customer and sales support, documentation, regulatory updates, vendor coordination, and mentoring while serving as a senior subject matter expert.

Provides senior-level IT support for desktop computers, laptops, printers, monitors, peripherals, and related hardware. Installs, upgrades, maintains, troubleshoots, tests, repairs, and inventories equipment. Supports users, documents and escalates unresolved issues, coordinates with external support organizations, and serves as a subject matter expert for assigned technologies. The role also includes system maintenance, special projects, equipment receiving, customer service, and hardware inventory management.

Support Technical Instructor by facilitating hands-on IT training (hardware, networking, virtualization, security, servers, web dev, QA, project management); lead study groups; monitor and coach learner performance; enter attendance/grades in Salesforce/Canvas/LMS; manage equipment and enforce program policies; participate in staff meetings and learner progress reviews.

Administer and maintain enterprise secure file transfer platforms (IBM Sterling suite, Axway), ensure reliable scheduled transfers, perform upgrades/patches, troubleshoot failures, automate workflows and scripting, provide on-call production support, enforce security controls and compliance, and produce documentation and runbooks.