Top IT Support & Helpdesk Jobs in Kansas City, MO

Manage and secure endpoints and identities using Microsoft Intune, Entra ID, and Autopilot. Oversee device lifecycle, enforce access controls (MFA, Conditional Access), monitor security alerts, automate processes, document standards, and provide Tier 2/3 escalation beyond the Help Desk. Coordinate with internal teams and vendors, support shared Chromebook environments, and maintain backup and disaster recovery practices.

Manage, deploy, troubleshoot, and support Windows Server and Citrix environments for managed-service customers. Act as first responder for OS incidents, handle ticket queue and escalations, document resolutions, participate in on-call rotation, and support projects to expand and improve services.

Supervise a distributed technical support team of nine technicians across eight offices, ensuring service delivery, customer relations, metric-based auditing, project support, and integration with the broader Kansas City technical team. Provide leadership, maintain relationships with on-site office administrators, and ensure timely, professional support in a law firm environment.

Lead and oversee enterprise systems operations including compute, virtualization, storage, endpoint and access management, OS/application deployment, patching, backup, telecom and AV. Manage vendor relationships, capacity planning, documentation, disaster recovery participation, budgeting, and a team of staff providing after-hours and on-site operational support.

Provide operational support for Cboe exchange trading platforms: monitor environments, escalate anomalies, assist customer and exchange support, run basic SQL/UNIX queries, update documentation, and learn platform APIs and workflows under senior mentorship.

Provide Tier 1-3 on-site support for end users and warehouse technology, diagnosing and resolving hardware, software, network, and account issues. Install, configure, inventory, and maintain workstations, mobile devices, printers, and warehouse scanners. Escalate unresolved issues, support after-hours/weekend incidents, deliver user education, and travel periodically to support business initiatives.

Provide onboard IT systems support, maintenance, monitoring, backups, inventory, hardware shipping/receiving, equipment repairs, user support and training, and escalate issues to the IT Officer while maintaining security and service standards.

Lead deep technical investigations and RCA for complex SaaS issues. Read C#/.NET code, write safe SQL and stored procedures, operate within production safety guardrails, respond to alerts, create actionable engineering tickets, build tooling to reduce reactive work, mentor peers, and communicate clearly to customers and stakeholders.

Provide system support, user administration, and configuration for production operations and sales systems (including Loan Origination Software). Troubleshoot issues, handle escalations, validate defects, support UAT and post-production validation, partner with analysts and product owners, and drive process improvements and training support.

Support and maintain enterprise job scheduling systems: troubleshoot incidents, resolve Service Desk escalations, perform system maintenance and migrations, document SOPs, participate in projects and upgrades, schedule maintenance, automate processes, and ensure regulatory and control compliance. Provide evening/weekend coverage and collaborate with application teams for testing and production deployments.