Top Customer Support Jobs in Kansas City, MO

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

The Supervisor will manage a team to ensure exceptional customer service, drive sales, maintain safety and cleanliness, and provide employee training.

Provide high-volume, phone-first customer support for truckers and partners across evening/overnight ET shifts. Troubleshoot in real time, use Zendesk/Slack/internal systems, deliver empathetic, efficient resolutions, escalate when needed, and contribute to continuous improvement and customer-obsessed service.

Handle inbound/outbound customer interactions (phone/email) to collect patient/physician/billing info, communicate test status, schedule services, process orders, escalate issues, document interactions, and maintain HIPAA-compliant handling of PHI.

Lead and scale a multi-tier Support team, owning hiring, coaching, QA, escalations, incident response, performance analytics, and cross-functional projects to improve SLAs and customer experience. Balance daily people management with project delivery and on-call incident duties.

Assess and monitor inbound/outbound contact center interactions across multiple channels, document trends, create quality reports, recommend process and policy improvements, and communicate feedback to teams and management.

Process and review customer program applications and rebates, maintain CRM records, respond to customers via email/phone/chat, support reporting and dashboards, track open cases, escalate exceptions, and follow SOPs to ensure accurate, timely program support.

Consult with clients to craft personalized itineraries, research destinations and accommodations, manage bookings and updates using booking platforms, provide responsive customer service, resolve issues, and stay current on travel policies and trends.

Provide inbound bilingual (English/Spanish) customer support for energy-efficiency programs: handle calls, scheduling, enrollments, program education, basic tech support, chat/email interactions, follow scripts, use multiple platforms, meet performance metrics, and maintain scheduled shifts in a remote home-office environment.

Provide remote corporate travel booking and advisory services using Sabre GDS for domestic and international air, rail, road, and accommodations. Ensure policy compliance, anticipate traveler needs to sell services, resolve customer issues, use positive phone techniques, and collaborate with teammates to coach and improve service levels across 24x7 shift coverage.