Top Customer Support Jobs in Kansas City, MO

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Provides client and internal support for tax, assurance, or outsourcing teams. Responsibilities include managing client documents, tax filing deadlines, workflow and database systems, engagement letters, reports, invoices, financial statements, meetings, CRM tracking, and client deliverables. The role also supports service team leaders with administrative and marketing activities and provides backup to internal operations staff during peak periods.

Provide telephone support to mutual fund shareholders and prospective investors. Answer questions about trades, funds, performance, account history, distributions, tax forms, and account options. Research and resolve concerns, educate callers, process transactions, update the SOLAR database, send fund materials, and make outbound lead-generation calls. Employees must pass the Securities Industry Essentials exam within six months, with opportunities to support alternative investments and advance to team leadership.

The Supervisor will manage a team to ensure exceptional customer service, drive sales, maintain safety and cleanliness, and provide employee training.

Serve as primary contact for small-group employer clients and brokers, handling inbound inquiries, resolving issues via research and escalation, conducting outbound follow-up, and meeting contact-center metrics while supporting client relationships and learning group insurance fundamentals.

Provide daily support and implementation for treasury management products (RDC, ACH, wires, positive pay, electronic banking). Troubleshoot client issues via phone/email/chat, train clients, assist with audits, monitor fraud/risk, and support product changes while maintaining confidentiality and excellent client service.

10-12 month Manager Trainee program to develop leadership in customer service, sales, finance, and branch operations. Gain hands-on experience contacting customers, recommending products, assisting management with goals, delegating, analyzing loan documents, and recruiting and developing staff.

Provide customer service and extensive data entry for order processing. Answer phones and emails, resolve routine inquiries, enter orders via 10-key into internal systems, assist customers, and perform additional office tasks while following established procedures and staying organized.

Serve as the subject matter expert for customer solutions: process GAF orders, manage high-volume customer accounts, resolve issues via CRM and chat, collaborate cross-functionally, maintain CRM and account data, and provide phone/email support and administrative account updates.

Provide first-level customer support and operational oversight for low-latency Cboe exchange trading platforms. Monitor production and DR systems, troubleshoot trading and API issues, perform data analysis with SQL and UNIX, run audits and certification testing, onboard clients, draft technical documentation, and liaise with customers, engineers, and vendors. Participate in on-call rotations and industry testing.