Top Customer Support Jobs in Kansas City, MO

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

Lead and train a small remote customer support team, ensure tickets meet SLA, develop training and knowledgebase, maintain metrics and documentation, and handle direct email/chat support queries.

Review and process vehicle and salvage title documentation, enter title data into IAA systems, ensure compliance with state title/salvage laws, resolve discrepancies, respond to customer inquiries by phone/email, perform clerical tasks, and provide timely customer support.

Remote part-time coordinator who schedules appraisal appointments, guides homeowners through a self-survey photo app, handles phone/SMS/email customer support, updates work order statuses, meets productivity deadlines, and escalates unusual situations to management.

Remote coordinator who schedules insurance appraisal appointments, contacts policyholders via phone/SMS/email, assists homeowners with a photo-capture mobile app, updates work order statuses, meets productivity and quality goals, and escalates unusual situations to management.

Remote coordinator responsible for contacting policyholders by phone, SMS, and email to schedule insurance appraisals, assist homeowners with a photo-capture self-survey app, update work order statuses, prioritize tasks to meet productivity and turnaround goals, and escalate unusual situations to management.

Provide compassionate bilingual (Spanish) customer service to Medicaid dental members via inbound calls. Capture and update member data, research and escalate complex issues, ensure HIPAA compliance, navigate healthcare programs and systems, and work scheduled Eastern Time shifts in a 100% remote call center.

Provide compassionate inbound phone support to Medicaid dental members in a high-volume remote call center. Answer 40-60 calls daily, document interactions, research and escalate unresolved issues, collaborate with internal teams, maintain HIPAA confidentiality, and adapt to changing programs and business rules.

Handle eMarketplace customer inquiries (Amazon, eBay, Walmart), resolve issues on first contact including returns and website assistance, liaise across departments, use company tools/databases, meet customer service metrics, make product recommendations, participate in training, and follow company policies.

Handle telephonic patient medication assessments, register patients, enter prescription data, educate patients and facilities on services, maintain records, meet performance metrics, and coordinate with pharmacy teams to grow referrals and ensure accurate care.

Make outbound and inbound calls to prospective patients, schedule and track assessments, document interactions in Salesforce, coordinate with referral sources and Onboarding Specialists, meet daily/weekly scheduling goals, perform quality assurance calls, and support team huddles and trainings.

Manage workforce planning for a 24/7 contact center: forecast volumes, build schedules in Deputy, monitor attendance and adherence, produce performance reports, identify automation opportunities, and partner with cross-functional teams to support staffing and hiring.

Provide timely, professional responses to borrower servicing inquiries in a call center. Resolve loan and escrow issues, process payments and payoffs, assist with web portal setup, maintain loan records, and meet department SLAs with high customer satisfaction.

Provide consultative financial counseling to learners on federal student aid, FAFSA, military and employer benefits, payment plans, and billing. Engage via high-volume inbound/outbound calls, chat, email, and SMS; document interactions in CRM; collaborate with Admissions, Financial Aid, and Success Coaches to resolve balances and support enrollment and retention.