Top Customer Support Jobs in Kansas City, MO

Provides frontline technical support for industrial food-processing equipment. Diagnoses mechanical, electrical, controls, and performance issues; identifies root causes; recommends corrective actions; manages support cases; coordinates Engineering, Field Service, and Parts; supports replacement-part identification, equipment modifications, upgrades, and rebuilds; documents resolutions; and provides reliability feedback. The role includes after-hours support and occasional travel to customer and field environments.

Investigates and resolves billing and freight invoice disputes between shippers and carriers. Reviews documentation, communicates decisions and payment requirements, updates internal systems, educates stakeholders, and partners with internal teams on process improvements. The role supports accurate billing, positive customer experiences, and long-term business retention while requiring strong organization, attention to detail, and independent prioritization.

Supports insurance clients by answering inquiries, explaining policy coverage and terms, assisting with updates and renewals, maintaining client records, and coordinating with underwriting and claims teams. The role also identifies cross-selling opportunities, educates clients on insurance products and industry changes, gathers feedback, and communicates through phone, email, and virtual meetings.

Provides professional customer assistance, responds to inquiries, resolves concerns, maintains accurate interaction records, communicates information clearly, and coordinates with internal teams. Supports daily administrative and customer service activities while following company procedures and developing knowledge of organizational services and processes.

Handles inbound and outbound collection activity for deposit, loan, and card accounts. Responsibilities include contacting delinquent customers, following up on voicemail and returned mail, transferring funds through internal systems, and meeting productivity and quality standards. The role requires customer service, problem-solving, confidentiality, organization, communication skills, basic collections software knowledge, and proficiency with Microsoft Office.

Provides technical and warranty support for field equipment by diagnosing mechanical, electrical, and refrigeration issues, interpreting schematics, coordinating service resources, evaluating warranty claims, processing parts requests, and guiding customers and service personnel toward resolutions. Maintains customer relationships, documents support activities, collaborates cross-functionally, provides technical training, and periodically travels to customer and service locations.

Supports Guitar Center’s Lessons program through inbound and outbound calls, lesson promotion, student and instructor scheduling, placement research, case resolution, and accurate documentation. Collaborates with stores, instructors, and internal teams to improve lesson growth and customer satisfaction. The role may be remote, hybrid, or on-site and requires strong customer service, communication, multitasking, and system-management skills.

Coordinates vehicle impound recovery activities by supporting clients, customers, recovery vendors, and account managers. Responsibilities include assigning vendors, monitoring internal queues, maintaining reports, researching and resolving issues, documenting details, prioritizing follow-ups, and ensuring approvals, documents, and active recovery assignments are completed on schedule. The role requires strong customer service, communication, organization, multitasking, accuracy, and proficiency with Google products and multiple computer systems.

Provides day-to-day client service and administrative support to Financial Advisors and Private Wealth Advisors. Responsibilities include processing money movement transactions, answering account questions, entering client and account data, supporting digital tools, preparing meeting materials, managing calendars and travel, handling expense reports, and maintaining office documentation. The role also supports client relationship development, marketing initiatives, business plans, and firm projects while maintaining compliance with policies and procedures.

Investigate and complete customer returns and credit requests, research inbound customer inquiries, maintain detailed CRM records, and report return-related trends. The role requires clear communication, attention to detail, computer proficiency, organization, reliability, and teamwork. No prior customer service experience is required.