Top Customer Support Jobs in Kansas City, MO

Assess and monitor inbound/outbound contact center interactions across multiple channels, document trends, create quality reports, recommend process and policy improvements, and communicate feedback to teams and management.

Process and review customer program applications and rebates, maintain CRM records, respond to customers via email/phone/chat, support reporting and dashboards, track open cases, escalate exceptions, and follow SOPs to ensure accurate, timely program support.

Consult with clients to craft personalized itineraries, research destinations and accommodations, manage bookings and updates using booking platforms, provide responsive customer service, resolve issues, and stay current on travel policies and trends.

Provide remote corporate travel booking and advisory services using Sabre GDS for domestic and international air, rail, road, and accommodations. Ensure policy compliance, anticipate traveler needs to sell services, resolve customer issues, use positive phone techniques, and collaborate with teammates to coach and improve service levels across 24x7 shift coverage.

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.

Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.

Provide exceptional customer service for order entry, pricing, availability, and quality issues. Execute order management SOPs, ensure accurate order lifecycle completion, escalate and resolve issues, liaise with sales/supply chain/manufacturing, maintain accounts in Salesforce, ensure SOX compliance, identify process trends and recommend improvements.

Provide friendly, professional customer support for SOS Inventory via email, phone, and online meetings. Troubleshoot issues methodically, use support software and meeting tools, document cases, learn product features, and collaborate with peers to resolve customer challenges.

Monitor and respond to customer reviews across platforms, verify modem receipt, provide technical support and setup assistance, maintain interaction records, and collaborate with support teams to improve customer satisfaction.

Provide remote customer support by resolving issues, answering queries, and guiding product use to maintain satisfaction and positive user experiences.