Top Operations & Support Jobs in Kansas City, MO

Leads the global strategy, delivery, security, and operational performance of enterprise voice and digital workplace platforms. Owns client technology onboarding, regulatory and client issue resolution, organizational design, vendor oversight, budget management, and investment strategy. Builds a high-performing global organization, improves user and client satisfaction, ensures reliable platform deployment, and translates technical risks into business impact in a regulated healthcare-preferred environment.

Own Customer Experience and Partner Operations while supporting Sales Operations for a SaaS company. Design scalable CRM, customer success, support, billing, and renewal systems; reduce manual work; build AI-powered tools and self-service reporting; analyze churn, expansion, services margin, support efficiency, partner performance, and sales pipeline data; and translate findings into measurable process and systems improvements.

Creates realistic business documentation tasks using complex Excel, PowerPoint, and Word deliverables; interacts with language models; evaluates AI-generated business solutions; and provides detailed feedback to improve AI systems. Work may include financial modeling, executive presentations, strategic proposals, and data-driven reporting. Collaborates asynchronously with project coordinators to ensure submitted challenges and evaluations are authentic, accurate, and useful for professional business contexts.

Drives revenue operations across Sales, Account Management, and Customer Success by building dashboards, forecasting and capacity models, managing Salesforce workflows, producing executive reporting, and supporting territory, quota, and book-of-business planning. Partners cross-functionally on GTM initiatives, monitors funnel efficiency, and translates complex data into actionable recommendations using advanced Excel and analytics tools.

Monitors and scores recorded call-center interactions against quality standards, identifies performance and compliance gaps, documents findings, recommends improvements, and collaborates with management on corrective actions. The representative communicates agent progress, attends calibration sessions, supports onboarding, performs live monitoring or coaching, and completes ad hoc quality projects. The temporary seasonal role supports Medicare sales programs during the Annual Enrollment Period, with possible extension into the Open Enrollment Period.

Manage and improve the Quality Standards and Internal Audit Frameworks within the Integrated Management System (IMS). Maintain IMS documentation, plan and conduct internal audits, support external certification audit readiness, and ensure alignment with evolving certification and regulatory requirements. Collaborate with stakeholders to drive continuous improvement.

Owns employee workplace technology, including device and account provisioning, access management, IT support, SaaS inventory, onboarding and offboarding processes, and workplace technology governance. Builds and deploys AI-powered automations and agentic workflows for non-clinical teams using tools such as Claude, Make.com, Zapier, and similar platforms. Measures automation ROI, documents solutions, and partners with People, Technology, and CTO stakeholders.

Supports daily administrative and operational activities by maintaining records and spreadsheets, coordinating requests, tracking tasks and deadlines, preparing basic reports, resolving routine issues, and providing general assistance to managers and teams. The role requires strong organization, communication, follow-up, problem-solving, and the ability to work independently in a remote environment.

Freelance AI Project Reviewer evaluates learner submissions against detailed rubrics, makes consistent pass/fail judgments, and provides constructive written feedback. The reviewer collaborates with product and learning design teams to refine assessment criteria, compares human and AI evaluations for calibration, and documents reasoning to support consistency. This temporary role averages approximately 20 hours per week and requires independent work, strong written communication, and at least five years of assessment or educational feedback experience.

Provide high-level administrative support to the CEO office in a Co-CEO model: manage complex calendars, coordinate domestic and international travel (commercial and private aviation), prepare briefing materials, oversee budgets/expenses, track projects and events, and liaise with stakeholders to streamline executive operations.