Sunrise Group is building the future of sleep health by combining breakthrough technology with expert care. We started in 2015 with a straightforward idea: sleep diagnosis should happen in the comfort of your own home, not in a hospital. To make that possible, we created a first-of-its-kind chin sensor, carefully validated through clinical research, reviewed by leading sleep experts, and cleared by the FDA.
Since then, Sunrise Group has grown from a single innovation into a complete sleep health company. We now design advanced diagnostic and treatment solutions, and we deliver care directly to patients through Dreem Health, our digital sleep clinic. By serving patients in all 50 states with reimbursed care, we are making sleep treatment more accessible, more personal, and much simpler than it has ever been.
Your Opportunity
The Workplace Technology & AI Automation Specialist owns the digital backbone of the employee experience at Sunrise/Dreem Health: IT provisioning and support, user access management, and the design and delivery of AI-powered automations across non-clinical teams. This role exists because we are a remote-first, fast-scaling organization where tooling, access, and AI capability are expanding faster than our processes can absorb.
The role has two halves that share one purpose — removing friction so people can do their best work.
- The first half is operational: provisioning hardware and accounts, managing access and permissions, and being the first line of support when something breaks.
- The second half is developmental: identifying repetitive, low-human-value transactional work across non-clinical teams (Operations, G&A, Product, Sales & Marketing) and building the AI-powered solutions — agentic workflows, automations, integrations — that eliminate or streamline it.
This is a foundational hire for the function. The person in this role will both execute hands-on (provisioning a laptop, fixing an access issue, running a training session) and define the roadmap for how Sunrise's digital workplace and AI capability should evolve as headcount roughly doubles over the next 18 months. It sits in People & Culture because the lens that matters most is the employee's experience of technology — not the technology itself. The dotted line to the CTO reflects the close partnership required on tooling, governance, and security as this role's IT and AI work intersects with the broader technology function.
What You’ll DoIT Provisioning & Support (50%)
- Manage end-to-end device and account provisioning for new hires, in partnership with the recruitment and onboarding process (hardware ordering, MDM enrollment via Deel IT, core software accounts)
- Own day-to-day IT support for Sunrise staff: troubleshooting hardware, (non-clinical) software, and connectivity issues; triaging and resolving tickets; escalating to external vendors when needed
- Manage user access provisioning and deprovisioning across core systems (Google Workspace, Slack, Notion, HRIS, and other company tools), ensuring access aligns with role and is removed promptly on departure
- Maintain an accurate inventory of company hardware, software licenses, and SaaS subscriptions; identify redundant or underused tools
- Partner with the CTO's team on IT governance, security baseline (e.g., access reviews, device compliance), and vendor management for digital workplace tools (e.g., Deel IT, Notion, Google, Claude team…)
- Define and continuously improve onboarding/offboarding IT checklists to ensure a smooth day-one experience, particularly for remote hires
AI-Powered Process Automation (Non-Clinical Teams) (50%)
- Design, build, and deploy AI-powered solutions — agentic workflows, automations, integrations — that eliminate or streamline repetitive, low-human-value transactional work across non-clinical teams
- Identify high-value, repetitive workflows across Operations, G&A, and Sales & Marketing that are strong candidates for AI-assisted automation (including agent-based workflows)
- Build and ship the automations yourself — using tools like Claude, Make.com, Zapier, Lovable, or similar — partnering with process owners to map the current manual workflow before automating it, and leaving lightweight documentation so each automation is maintainable without you
- Partner with the CTO on tooling decisions, governance, and any boundary questions between this role's scope and the clinical AI/product roadmap
- Track and report on automation impact (hours saved, error/rework reduction, volume processed) to demonstrate ROI and prioritize the next highest-value process to automate
This list reflects the primary responsibilities of the role and is not exhaustive. Duties may evolve based on business needs.
What You BringRequired — Technical / Hard Skills
We're optimizing for a curious, bright mind who's genuinely energized by using technology to help people — a self-made, tech-savvy profile is just as welcome here as a formally trained one.
- Demonstrated technical range across IT support, workplace technology, or digital operations — gained through a role, a self-driven project, or both — ideally with some exposure to a remote-first or distributed organization
- Working knowledge of IT fundamentals: device management (MDM), access/identity management, SaaS administration
- Solid expertise & interest in agentic AI workflows and tools (e.g., Claude, ChatGPT Enterprise, automation platforms)
- Demonstrated experience building and shipping AI-powered automations or agentic workflows that solved a real business problem (e.g., automating an intake process, building a Claude/GPT-based workflow, integrating AI into a business process via Make.com/Zapier/n8n) — not just personal AI tool usage, but something other people now rely on
Required — Behavioral / Soft Skills
- Strong self-starter profile: comfortable moving between hands-on execution (fixing a laptop issue today) and medium-term thinking (AI automation roadmap tomorrow)
- Strong process-mapping instinct: able to take a messy manual workflow described by a non-technical stakeholder and turn it into a working automation
- Excellent written communication skills; comfortable writing clear, lightweight documentation for non-technical audiences
- Documentation-first mindset: treats undocumented knowledge as an organizational risk, not a personal inconvenience — critical given this is a single-person function with no built-in backup
- Comfortable being the sole owner of a function
- Experience working cross-functionally with both People/HR and Technology/Engineering stakeholders
- English fluency. French proficiency is a plus.
Nice-to-Have
- Experience scaling digital workplace technology functions through a high-growth period (e.g., 150 → 300+ FTE)
- Prior experience as a "first" or solo hire building a function from scratch
- Familiarity with Deel IT, Google Workspace administration, or comparable MDM/identity stacks
- Genuine interest in sleep, health, and helping people better understand and improve their well-being
Our Core Values
At Sunrise Group, we keep things clear and simple ✨, value trust and collaboration 🤝, and lead with optimism and compassion 🌞. These values guide everything we do.
What We Offer
- Meaningful work that directly improves peoples’ lives
- Be part of an international team across the US, France, Belgium
- Annual team offsite
- Comprehensive health benefits (medical, dental, vision)
- FREE One Medical membership
- 401(k) with company match
- 20 days PTO + 10 paid holidays + 80 hours paid sick leave
- Monthly phone and internet stipend
Compensation
$70,000 - $95,000 depending on experience.
We hire humans, not bullet points. Don’t meet every single qualification? That’s okay. We care more about who you are than what’s on your CV. We’re looking for people who are curious, resourceful, and ready to roll up their sleeves — especially if you’re excited about building something new in healthcare. So if you think you could make an impact here, reach out to us.
Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.
Skills Required
- Demonstrated technical range across IT support, workplace technology, or digital operations
- Exposure to a remote-first or distributed organization
- Working knowledge of device management and MDM
- Working knowledge of access and identity management
- Working knowledge of SaaS administration
- Expertise and interest in agentic AI workflows and tools
- Experience building and shipping AI-powered automations or agentic workflows that solved a real business problem
- Strong self-starter profile and ability to balance hands-on execution with roadmap planning
- Ability to map manual processes and convert them into working automations
- Excellent written communication skills
- Documentation-first mindset
- Comfort being the sole owner of a function
- Experience working cross-functionally with People or HR and Technology or Engineering stakeholders
- English fluency
- French proficiency
- Experience scaling digital workplace technology functions during high growth
- Experience as a first or solo hire building a function from scratch
- Familiarity with Deel IT, Google Workspace administration, or comparable MDM and identity stacks
- Interest in sleep, health, and well-being
What We Do
At Dreem Health, we believe everyone deserves the sleep they need — not just for rest, but for overall health. Sleep disorders affect one third of the population and pose serious health risks like heart disease, stroke, and diabetes. For conditions like sleep apnea, up to 80% of cases go undiagnosed, leaving billions without the care they need. That’s where we come in. Dreem Health is a digital sleep clinic. We offer accessible, at-home solutions that are simpler, more accessible, and covered by major insurance plans in the U.S. Using cutting-edge technology, a user-friendly platform, and a dedicated team of sleep specialists, we empower patients to receive accurate diagnoses and personalized treatments — all from the comfort of their homes. Recently acquired by Sunrise, we’re expanding rapidly across the U.S. Join us in making sleep care simpler and more accessible to all.
