Top Operations & Support Jobs in Kansas City, MO

Provide L2/L3 production support, monitoring, troubleshooting, and root-cause fixes for Oracle Siebel CRM. Support upgrades, repository merges, IRM, deployments across environments, integrations (EAI/Web Services/REST), performance tuning with DBAs, and periodic 24x7 on-call coverage. Document processes and assist release and migration activities.

Assist pension plan participants through inbound and outbound calls, explain plan provisions and forms, answer client-specific questions, process transactions, document interactions, complete callbacks, and escalate issues when needed. The specialist must follow multiple client procedures, maintain accuracy and confidentiality, meet call center performance standards, and work independently in a remote environment. Virtual training is provided for approximately 7–8 weeks.

Provide first- and second-level production support for Maven clients: troubleshoot Java/J2EE applications, resolve tickets, perform builds, migrations, code reviews, security scans, and coordinate with engineering, QA, and clients to meet SLAs.

The Business Analyst will identify stakeholder needs, analyze business data and processes, develop business cases, requirements, and project plans, and recommend solutions. The role collaborates with IT, finance, operations, and other cross-functional teams while communicating findings and staying current with industry practices. Agile experience, process improvement knowledge, and familiarity with analytics tools are preferred.

Enters, verifies, updates, organizes, and maintains accurate data in databases, spreadsheets, and other systems. Performs data validation, quality control, reporting, recordkeeping, and administrative support while collaborating with colleagues to resolve discrepancies and ensure data consistency.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provide empathetic front-line support to outpatient therapy clinics through Zendesk, Zoom, and phone calls. Triage, troubleshoot, reproduce, and resolve customer issues; document clear engineering escalations; track tickets through resolution; create help center content; identify recurring issues and product improvement opportunities; and support customers transitioning from onboarding.

Manage and optimize ERP environments and multi-module integrations, evaluate and apply software releases, perform advanced SQL/database troubleshooting, identify system improvements, and serve as Salesforce Data Cloud admin handling data integration, modeling, quality, governance, and deployments while training and supporting users.

The role indicates a potential for international positions in the future at The ROSTR Group but currently has no openings outside North America.

We are open to spontaneous applications for talented individuals who wish to join our team. Reach out even if there are no current openings.

Provide high-level support to the CEO and founder's office by managing complex calendars, coordinating travel, serving as primary stakeholder contact, preparing reports and presentations, implementing marketing and community growth strategies, handling confidential information, and improving internal communications and collaboration.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide administrative support including scheduling, correspondence, communications handling, filing, travel and expense coordination, event support, office supply management, and cross-departmental assistance to maintain operational efficiency.

Executive leader responsible for SIU compliance, investigative operations, regulatory readiness, team performance, client service, and profitable growth. Oversees anti-fraud plans, regulatory reporting, mandatory referrals, risk controls, and state-specific requirements. Builds investigative teams, drives productivity and quality, partners with sales and executive leadership, expands services, and represents the organization with clients, regulators, legal partners, and industry stakeholders.