Top Customer Success & Experience Jobs in Jacksonville, FL

Manage school and district accounts using an AI master-scheduling platform. Lead onboarding, training, schedule implementation, troubleshooting, data integration, stakeholder relationships, success metrics, and renewals. Act as a strategic partner to school leaders, coordinate cross-functionally with sales, marketing, product, engineering, and support sales demos during the off-season.

Manage existing partner accounts through pledge and campaign processes, ensuring milestones, follow-ups, and next steps remain on track. Communicate primarily by email, identify risks and expansion opportunities, and own relationships through upsell and continued growth. The role requires empathetic written communication, reliable organization, independent asynchronous work, and familiarity with gaming, animation/anime, or nonprofit communities. HubSpot, Front, Asana, Gmail, Google Calendar, and Zoom are used or learned in the role.

Lead Prophecy’s global post-sales organization across customer success and technical support. Own retention, renewals, expansion, customer satisfaction, onboarding, adoption, enablement, support performance, and executive escalations. Define segmentation, coverage models, service offerings, metrics, health scoring, and investment plans while scaling the organization. Partner with Sales, Product, Engineering, Marketing, and Field Engineering to represent customer priorities, improve the product, build advocacy, and deliver measurable business outcomes for enterprise customers.

Provide day-to-day operational support for client accounts: attend client meetings and open enrollment, resolve claims/benefit/enrollment issues, coordinate across internal teams and vendors, maintain client trackers and systems, prepare renewals and plan documents, run ad hoc and client-specific reporting, and support escalations under the Client Success Executive.

Leads pharmacy partner relations, retention, satisfaction, and organic growth across retail, mail, and specialty pharmacy accounts. Establishes scalable engagement models, strengthens executive relationships, promotes RxSense solutions, identifies account expansion opportunities, and leads account and relationship managers. Partners cross-functionally with product, marketing, operations, underwriting, pricing, and contracting teams while channeling partner feedback into the product roadmap.

Manage and grow a high-volume portfolio of mid-market SaaS accounts, driving retention, early renewals, upsells, and expansion. Use Salesforce, AI-assisted workflows, account health signals, and structured outreach to support onboarding, identify risks, and uncover expansion opportunities. Maintain accurate CRM data, improve scalable account-management processes, document playbooks, and collaborate with Sales, Support, Product, RevOps, and GTM Operations to improve customer outcomes.

Supports Client Success Managers by coordinating client communications, meetings, agendas, documentation, study site information, reporting, and follow-up activities. Maintains action-item trackers, meeting minutes, client records, and site lists while coordinating with cross-functional teams to resolve requests, monitor commitments, identify overdue items, and keep client and study deliverables on track.

Own strategic relationships and success for a portfolio of complex healthcare technology clients. Serve as a trusted advisor, investigate data questions, interpret insights, manage implementations and projects, drive adoption, retention, and expansion, and lead business reviews, training, and product demonstrations. Collaborate with Sales, Engineering, and Product while translating client needs into actionable feedback and maintaining ownership of risks, milestones, and outcomes.

Manage and grow enterprise customer relationships across a designated territory. Responsibilities include serving as the primary account contact, identifying upsell, cross-sell, and renewal opportunities, developing strategic account plans, increasing retention and customer lifetime value, and collaborating with internal teams and partners. The role also requires understanding customer objectives, communicating solution value, monitoring industry trends, and driving revenue growth through Sitecore’s digital experience solutions.

Manages strategic client accounts for an AI data platform, serving as the primary customer contact and trusted advisor. Oversees data projects, SLAs, quality, and deliverables while coordinating engineering, operations, and project teams. Builds strong client relationships, addresses concerns, translates AI and NLP requirements into actionable plans, and ensures solutions meet customer goals.