Top Customer Success & Experience Jobs in Jacksonville, FL

Provides first-line support to clients via phone, video, and email; updates and configures client systems; partners with Client Success Managers on new applications; reviews peer configurations for accuracy; resolves issues while meeting service-level agreements; and collaborates with the support team to administer government assistance programs.

Manage approximately 150 mid-market agriculture customers throughout the post-onboarding lifecycle. Drive product adoption, customer value realization, renewals, retention, and expansion opportunities through success plans, business reviews, health monitoring, proactive outreach, and risk mitigation. Coordinate training, manage escalations, maintain forecasts and account records, and communicate customer feedback internally. Partner with Sales, Product, Support, and Operations to strengthen relationships and protect recurring revenue.

Manages customer relationships and support for FOLIO library-system customers. Monitors casework and SLA compliance, diagnoses issues, coordinates resolutions, conducts service meetings, communicates releases and enhancements, advocates for customer needs, trains internal teams, maintains documentation, and improves service delivery. Requires strong library systems administration, ILS configuration, troubleshooting, workflow, and integration expertise.

Manages a portfolio of managed services clients to drive retention, service adoption, satisfaction, and relationship growth. Serves as the primary client relationship owner, leads business and service reviews, monitors client health and risks, coordinates escalations, and advocates for improved service delivery. Partners with sales teams on cross-sell, upsell, and renewal readiness while maintaining CRM records, tracking KPIs, and using client insights and AI tools to improve operational effectiveness.

Lead onboarding, training, implementation, adoption, and change management for in-house legal teams using Chamelio’s legal intelligence platform. Partner with customers to understand workflows, configure solutions, resolve legal operations challenges, deliver product demos, and communicate feedback to product and sales teams. The role requires legal operations or legal technology experience, in-house legal familiarity, commercial contracting knowledge, customer presentation skills, and comfort with AI tools.

Lead the strategy and execution of customer experience and engagement programs, improving onboarding, retention, satisfaction, loyalty, community participation, and advocacy. Analyze customer feedback and engagement metrics, collaborate with marketing, product, and operations, and manage a customer engagement team. The role also establishes customer programs, provides insights for company strategy, and improves visibility into customer sentiment and KPIs.

Serve as the primary support contact for partner veterinary practices: respond to inbound requests via email/phone/chat, troubleshoot billing and platform issues, maintain support records, create self-serve content, escalate bugs to Product, and collaborate cross-functionally to improve the client experience.

Manage client relationships as the primary day-to-day liaison between benefits clients and internal production teams. Lead client calls, administrator training, documentation, product education, annual enrollment activities, and plan-year closeouts. Communicate system updates, industry developments, project initiatives, and resolutions. Partner with sales and internal teams on presentations, service improvements, training needs, and stakeholder coordination while delivering a high-quality customer experience.

Manage onboarding for newly signed clients, including project overviews, recurring stakeholder calls, live remote trainings, and product engagement evaluation. Coordinate with cross-functional teams to improve the implementation experience and address customer use cases. Build product and clinical research knowledge while supporting customer experience initiatives. Strong organizational, communication, software, and time-management skills are required; bilingual English and Spanish is preferred.

Leads client onboarding, implementation, configuration, training, adoption, troubleshooting, and ongoing relationship management. Coordinates technical issue resolution, manages tickets, supports incident response, conducts QA testing, documents processes, mentors team members, and provides client and product insights to improve workflows and roadmap development.