Top Customer Success & Experience Jobs in Jacksonville, FL

Manage and grow a high-volume portfolio of mid-market SaaS accounts, driving retention, early renewals, upsells, and expansion. Use Salesforce, AI-assisted workflows, account health signals, and structured outreach to support onboarding, identify risks, and uncover expansion opportunities. Maintain accurate CRM data, improve scalable account-management processes, document playbooks, and collaborate with Sales, Support, Product, RevOps, and GTM Operations to improve customer outcomes.

Supports Client Success Managers by coordinating client communications, meetings, agendas, documentation, study site information, reporting, and follow-up activities. Maintains action-item trackers, meeting minutes, client records, and site lists while coordinating with cross-functional teams to resolve requests, monitor commitments, identify overdue items, and keep client and study deliverables on track.

Own strategic relationships and success for a portfolio of complex healthcare technology clients. Serve as a trusted advisor, investigate data questions, interpret insights, manage implementations and projects, drive adoption, retention, and expansion, and lead business reviews, training, and product demonstrations. Collaborate with Sales, Engineering, and Product while translating client needs into actionable feedback and maintaining ownership of risks, milestones, and outcomes.

Manage and grow enterprise customer relationships across a designated territory. Responsibilities include serving as the primary account contact, identifying upsell, cross-sell, and renewal opportunities, developing strategic account plans, increasing retention and customer lifetime value, and collaborating with internal teams and partners. The role also requires understanding customer objectives, communicating solution value, monitoring industry trends, and driving revenue growth through Sitecore’s digital experience solutions.

Manage customer relationships and AI-focused engagements, serving as a trusted advisor and primary point of contact. Oversee data projects, ensure SLA and delivery goals, coordinate with engineering and operations teams, address client concerns, and translate technical AI and machine learning requirements into actionable project plans.

Leads software deployments, implementations, customer training, technical documentation, help desk support, and product utilization analysis for PMRT software in government environments. Develops training plans and online help content, assists users by phone and email, documents software issues, coordinates with development teams on outages and anomalies, and ensures support materials remain aligned with product releases. The role requires strong communication, analytical, writing, customer support, and DoD financial or program management experience.

Leads Celigo’s global customer support organization, owning support outcomes, customer adoption, platform value, and retention signals. Builds AI-assisted workflows, self-service automation, and knowledge programs; establishes impact-focused metrics; develops distributed teams; manages budgets; and partners with Product, Engineering, Sales, Customer Success, and Professional Services to drive systemic improvements and customer success.

Own a portfolio of B2B SaaS customers across onboarding, adoption, renewal, and expansion. Provide hands-on guidance on CRM data integrity, workflows, and governed data practices; identify risks and optimization opportunities; communicate value and ROI; re-engage at-risk accounts; handle objections; and advise stakeholders on technical solutions. The role also contributes customer insights to company processes, product improvements, and customer experience.

Manages client relationships for the GuildQuality SaaS product, helping customers optimize ROI, increase engagement, and improve retention. Responsibilities include strategic account oversight, identifying upsell and cross-sell opportunities, supporting escalated issues, delivering product training, and coordinating implementation and brand inquiries. The role requires strong communication, analytical, problem-solving, presentation, and relationship-management skills in a technology-driven environment.

Leads Ottimate’s implementation and enablement team, owning methodology, delivery quality, capacity planning, customer change management, and cross-functional alignment. Builds repeatable implementation playbooks, coaches team members, manages escalations, tracks delivery metrics, and ensures customers achieve measurable value after adopting AP and financial operations workflows.