Top Customer Success & Experience Jobs in Jacksonville, FL

Build and lead a scalable customer onboarding function for complex implementations. Lead strategic customer programs, establish portfolio governance, manage capacity and risks, coordinate cross-functional teams, communicate with executives, and ensure operational readiness and post-launch stability. Manage and develop onboarding project managers while improving forecasting, delivery efficiency, and governance processes.

Leads a team of eight Public Sector Customer Success Managers supporting federal, defense, intelligence, and state and local government accounts. Responsibilities include coaching, retention and expansion strategy, cybersecurity solution adoption, success plan execution, account risk management, CRM and Totango governance, executive escalations, and cross-functional coordination with sales, services, support, product, and technical teams. The role also oversees portfolio health, government procurement alignment, and customer value realization.

Manage a portfolio of smaller school districts by driving product engagement, usage, outcomes, renewals, and expansion. Analyze customer health data, build executive relationships, facilitate renewal processes, provide structured product feedback, document customer challenges, and maintain CRM records. The role requires strong organization, project management, communication, multitasking, proactive problem-solving, and the ability to work remotely and travel approximately 10%.

Manage client success across enterprise legal-industry accounts by driving product adoption, measurable business outcomes, and long-term retention. Develop success plans, identify and remediate account risks, coordinate with account managers, present business reviews, advise clients on Intapp solutions, and represent customer needs internally. Build trusted-advisor relationships with executive stakeholders and contribute to user groups, industry events, and thought leadership.

Own strategic post-sale relationships for complex enterprise healthcare accounts. Lead executive engagements, large-scale client initiatives, escalations, process improvements, and value realization across cross-functional teams. Analyze workflows, track success metrics, drive adoption, and provide recommendations that improve customer outcomes, operational efficiency, ROI, and long-term partnership value.

Manage partner success from onboarding through renewal, serving as the primary consultant and support contact. Lead training, improve platform adoption, monitor performance metrics, troubleshoot issues, mitigate churn, and identify expansion opportunities. Collaborate with business development and internal leadership, develop partner marketing and engagement plans, and provide data-informed recommendations to maximize technology utilization and community impact.

Manage strategic enterprise healthcare accounts as a trusted executive advisor. Drive adoption, retention, growth, value realization, and measurable operational, financial, and clinical outcomes. Develop account plans, lead executive business reviews, identify performance opportunities and risks, coordinate cross-functional initiatives, and support value-based care, population health, care coordination, and payer-provider collaboration programs. Engage senior healthcare stakeholders across health systems, health plans, provider networks, and post-acute organizations.

Owns day-to-day captive insurance relationships and end-to-end operational execution after deals bind. Responsibilities include coordinating reinsurance agreements, establishing trusts and letters of credit, monitoring premiums and loss settlements, onboarding captives, supporting regulatory and domicile requirements, resolving operational issues, reporting portfolio performance, and improving scalable processes across Legal, Treasury, Operations, Actuarial, and Finance.

Manage end-to-end success for a portfolio of brand-platform customers. Educate brands on platform best practices, guide campaign execution, present data-driven performance reviews, recommend growth opportunities, increase gifting and campaign spend, and drive retention. Build trusted client relationships, resolve issues, deliver excellent customer experiences, and partner with sales to transition and expand accounts.

Own retention, adoption, renewals, growth, and outcomes for high-value mid-market SaaS accounts. Build executive relationships, lead success plans and business reviews, identify risks and expansion opportunities, and partner cross-functionally to solve customer challenges. Use AI and customer data to improve account intelligence, planning, workflows, and decision-making while validating outputs through human judgment.