Top IT Support & Helpdesk Jobs in Jacksonville, FL

Provides 24/7 technical product support to broadcast industry customers through phone, email, and social channels. Troubleshoots software, hardware, network, and system issues; documents customer interactions; researches corrective actions; writes technical documentation; recommends performance improvements; and collaborates with internal teams. The role requires knowledge of radio automation software, broadcast systems, Windows, networking, and SQL Server, with strong customer service, prioritization, multitasking, and investigative skills.

Provides first-line technical support to internal users and external clients through phone, email, and chat. Diagnoses and resolves hardware, software, operating system, application, networking, printer, and peripheral issues; installs and maintains systems; documents tickets; escalates complex problems; trains users; supports updates and maintenance; and tracks requests against SLAs.

Administers and supports SIM International’s technology systems, including Microsoft ecosystem applications. Monitors system reliability, security, and user experience; resolves or escalates support requests; maintains IT processes and controls; coordinates with vendors; develops recommendations and user-friendly SharePoint content; and provides end-user training across time zones.

Leads configuration operations for a designated technology area or customer group. Resolves technical incidents, implements customer solutions, anticipates issues, supports service revenue growth, and advises on renewals and account plans. Builds senior customer relationships, prepares recommendations and reports, contributes to knowledge sharing, and collaborates on complex technical issues. The role requires moderate technical expertise, independent judgment, and customer support experience.

Supports and administers Symitar core banking and related host services applications across production and development environments. Develops PowerOn and PowerFrame Docs solutions, manages OpCon scheduling and integrations, performs SQL and ARCU/Databricks data analysis, and provides advanced troubleshooting and root-cause analysis. Leads or supports upgrades, automation, compliance activities, vendor coordination, technical projects, and business requirements gathering. Serves as a subject matter expert, mentors analysts, and promotes reliable, secure, and efficient operations.

Administer and optimize a global Microsoft 365 environment across Teams, SharePoint Online, OneDrive, Power Platform, and Copilot. Troubleshoot complex incidents, manage platform governance and security, automate administration with PowerShell and Power Automate, support identity and compliance controls, document procedures, and oversee managed service providers handling priority incidents.

Leads enterprise telecommunications operations, including voice, unified communications, contact center platforms, telecom expense management, carrier relationships, vendors, incidents, upgrades, and service delivery. Manages technical staff and cross-functional partners while overseeing budgets, invoices, reporting, performance metrics, cost optimization, system reliability, and lifecycle modernization across multi-site business locations.

Manage critical technology incidents in a 24/7/365 environment, leading triage, troubleshooting, stakeholder communications, escalation, recovery, and resolution. Analyze monitoring and operational data across applications, databases, infrastructure, and cloud technologies. Coordinate root-cause analysis, postmortems, correction-of-error documentation, incident metrics, and continuous improvement initiatives while supporting production operations and on-call rotations.

Provides technical support for merchants using Oracle Simphony and other POS systems. Configures and deploys hardware, fulfills replacement orders, performs hardware swaps and POS data entry, routes and escalates support tickets, maintains electronic records, and tracks inventory and RMAs. The role requires direct Simphony or Micros Res3700 support experience, strong customer service and communication skills, computer knowledge, and familiarity with Microsoft Office or Google Suite.

Provides technical support for dental-office software and computer technology. Diagnoses and resolves customer issues through phone, email, chat, and live-line channels; documents contacts and resolutions in CRM; manages escalations; performs data analysis, editing, and conversions; follows HIPAA guidelines; contributes to knowledge-base documentation, product feedback, training, and proactive customer outreach.