Top Operations & Support Jobs in Jacksonville, FL

Supports commercial and client operations through public agency contract administration, documentation, compliance tracking, invoicing, reporting, renewals, and client onboarding. Researches funding opportunities and assists with grant applications, RFPs, proposals, and submission logistics. Provides marketing and business development support through website and collateral updates, prospect research, CRM maintenance, and sales preparation. Coordinates across teams while managing multiple deadlines and maintaining responsive client communication.

Provides comprehensive administrative support to executives and senior leadership by managing complex calendars, meetings, travel, events, correspondence, presentations, board materials, and confidential information. Serves as a key stakeholder contact, conducts research, supports decision-making, coordinates cross-functional initiatives, and improves administrative processes. Requires strong organization, communication, judgment, discretion, and proactive problem-solving skills.

Administer and maintain MECM infrastructure for a federal customer, including cloud/hybrid deployments. Perform software packaging and deployment, OSD imaging, patch management via WSUS, monitoring, troubleshooting, automation with PowerShell, Intune/co-management integration, compliance with federal security standards, documentation, and Tier II/III support.

Administer and optimize multiple enterprise SaaS business applications, including configuration, workflows, permissions, integrations, reporting, data feeds, and vendor-supported changes. Troubleshoot system, access, workflow, and integration issues; support releases, testing, UAT, implementations, and data validation. Partner with business teams, vendors, IT risk, and data owners to improve efficiency, controls, data quality, reliability, and scalability across interconnected business systems.

Participate in a 10-week summer internship supporting a core commercial insurance function such as claims, underwriting, audit, IT, marketing, or HR. Interns receive hands-on training, mentorship, professional development, networking opportunities, and complete a final Capstone presentation.

Administer, configure, support, and optimize interconnected SaaS business applications. Troubleshoot workflows, integrations, permissions, data feeds, and reporting issues; manage system changes, testing, UAT, access controls, and vendor escalations. Translate business needs into configurations, automations, workflows, and integration requirements while improving efficiency, data quality, reliability, scalability, and compliance across procurement, travel, ITSM, HRIS, finance, and operations platforms.

Provides first-level technical support for computer, network, telephone, hardware, software, and mobile-device issues. Logs, categorizes, monitors, and escalates tickets while delivering phone and remote assistance. Maintains knowledge of supported technologies, contributes to the IT knowledge base, follows secure IT service processes, and supports projects. The role emphasizes white-glove customer service, troubleshooting, communication, incident management, request fulfillment, and SLA adherence in a legal-services environment.

Provide first-line technical support for US customers, triage and reproduce reported issues, document complete cases for engineering, resolve routine problems using Zendesk automation, knowledge-base resources and AI tools, and improve documentation. The role also develops toward independent Tier 2 troubleshooting and requires clear customer communication, browser debugging, and basic log and error analysis.

Build Nightfall AI’s revenue operations and GTM engineering function from scratch. Own CRM architecture, forecasting, quota and territory planning, reporting, GTM data quality, automation workflows, process design, and cross-functional alignment across Sales, Marketing, Customer Success, and Finance. The role requires hands-on development of AI-enabled GTM automations, strong revenue analytics, and strategic partnership with executive leadership in a high-growth B2B SaaS environment.

The role indicates a potential for international positions in the future at The ROSTR Group but currently has no openings outside North America.