Top Operations & Support Jobs in Jacksonville, FL

Provides advanced Tier 2 technical support across networking, firewalls, hardware, media players, connectivity, and enterprise environments. Diagnoses root causes, manages escalations, supports strategic accounts, and partners with Product, Engineering, Customer Success, and Sales. Administers and optimizes Zendesk AI Co-Pilot, automation, workflows, and self-service. Develops troubleshooting documentation, coaches support staff, analyzes issue trends, advocates for product improvements, and participates in on-call and occasional holiday coverage.

Leads strategy, revenue operations, and company-wide operating cadence as a strategic partner to the CEO. Owns revenue analysis, forecasting, pricing, pipeline, renewals, board operations, and systems across HR, IT, legal, and FP&A. Manages external accounting, tax, and legal partners while driving leadership alignment, resource allocation, strategic deals, and predictable execution.

Administer, configure, troubleshoot, and optimize interconnected SaaS business applications supporting procurement, travel, IT service management, HRIS, finance, and operations. Manage workflows, permissions, approval routing, reporting, data imports and exports, integrations, file transfers, and vendor escalations. Support releases, testing, UAT, implementations, secure configurations, data integrity, and continuous process improvement while partnering with business teams, vendors, and IT risk stakeholders. This is a fully remote technical administration and systems support role requiring at least three years of relevant experience.

Supports Salesforce and go-to-market systems by maintaining data quality, preparing imports, assisting users, developing reports and dashboards, documenting requirements, testing enhancements, and providing training. Partners with cross-functional stakeholders to improve reporting, adoption, process efficiency, and system usability across revenue operations.

Lead BEC Legal Systems with full P&L ownership, setting strategy and driving profitable growth. Oversee cross-functional teams across product, sales, marketing, support, and operations while improving customer retention, operational scalability, and market position. The President will manage recurring-revenue performance, talent development, stakeholder communication, and potential mergers and integrations within the Legal Tech business.

Lead Revenue Operations for Implementation and Customer Success, building forecasting, KPI, retention analytics, health scoring, workflow, and reporting frameworks. Partner with senior leaders on planning, business reviews, investment cases, tooling, and process design. Connect implementation and CS activities to churn, retention, customer lifetime value, and expansion revenue. Govern Freshdesk operations, Success AI performance, data integrity, and cross-functional improvements while developing analysts and influencing executives.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provides advanced escalation support for complex enterprise application incidents. Performs technical analysis across applications, batch processing, databases, integrations, access, performance, reporting, and APIs. Leads technical communication during critical incidents, develops workarounds, supports root cause analysis, documents resolutions, evaluates software release impacts, and coordinates with development, engineering, DevOps, and vendors. Requires enterprise application support experience, SQL and API troubleshooting skills, payroll tax expertise, and knowledge of incident management and system architecture.

Leads Scorpion’s revenue operations and analytics function, including revenue data architecture, reporting, forecasting, pipeline inspection, Salesforce administration, marketing operations, and AI enablement. Partners with Sales, Marketing, Finance, Customer Success, and Product to improve revenue predictability, process efficiency, data quality, and retention insights. Presents recommendations to executives and leads Salesforce Administration and Marketing Operations teams while remaining hands-on with analytics, systems, and operational processes.

Build and lead the US revenue operations function across direct enterprise and partner-led sales motions. Own forecasting, pipeline management, partner attribution, territories, quotas, compensation, CRM and GTM systems, deal desk processes, lead-to-cash operations, data governance, and executive reporting. Establish scalable processes and infrastructure for revenue visibility, channel operations, commercial approvals, and sales performance.