Top Operations & Support Jobs in Jacksonville, FL

Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.

Digitize, restore, remediate, and reformat historic analog and digital visual media in a digital studio. Maintain project logs, asset tracking, archival reports, metadata, chain-of-custody records, and secure file delivery procedures. Collaborate with clients and studio teams on technical information exchange, equipment calibration, quality control, troubleshooting, and high-volume project completion.

Respond to high-volume customer inquiries by phone, live chat, and email; provide product guidance and technical support across financial offerings. Conduct outbound calls, identify customer needs, troubleshoot issues, recognize experience trends, share insights with leadership, and support teammates. The role requires strong communication, empathy, problem-solving, basic software proficiency, and ideally CRM experience.

Supports the CEO as a strategic thought partner by managing calendars, meeting preparation, communications, travel, expenses, priorities, and confidential personal logistics. Provides administrative and calendar support to the VP of People and helps operate the New York City office, including procedures, events, amenities, and employee engagement initiatives. Requires strong organization, judgment, discretion, communication, adaptability, and the ability to work onsite in New York City and travel to Connecticut weekly.

Leads Revenue Operations and Business Operations for a B2B SaaS company. Owns revenue planning, forecasting, market segmentation, funnel analytics, GTM resource allocation, lifecycle operations, CRM and data architecture, automation, and AI-enabled internal tools. Manages team leads, establishes commercial governance, improves forecast accuracy and productivity, and partners with executive and cross-functional leaders to create a scalable, data-driven operating system.

Serves as a trusted advisor to business stakeholders, leading discovery, problem definition, requirements development, cross-functional alignment, UAT strategy, post-deployment validation, and change management. Owns domain process maps, business rules, documentation, and AI-assisted workflow governance. Mentors business analysts, improves BA standards, identifies functional opportunities, and supports strategic initiatives involving CRM and data platforms.

Build and lead Roo’s Revenue Operations function, owning the operating model, HubSpot architecture and governance, forecasting, pipeline management, reporting, capacity planning, lead management, and conversion optimization. Partner with Sales, Marketing, Customer Support, Finance, and Data to improve revenue efficiency and predictability. Apply AI to reduce operational work, hire and develop a lean team, and expand RevOps capabilities across the organization.

Provides Tier 2 technical support for payment processing, online giving, gateway integrations, and reconciliation issues. Investigates complex customer problems, reproduces defects, analyzes logs and account data, and collaborates with Engineering through Jira. Communicates clear resolutions and workarounds, manages customer expectations, maintains support metrics, and partners with Customer Success in a fast-paced SaaS environment.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Leads Twilio’s North American escalation management team, serving as the executive liaison for high-visibility customer incidents. Drives systemic process improvement, escalation reduction, product influence, strategic planning, governance, resource forecasting, and cross-functional initiatives. Builds escalation runbooks, SOPs, OLAs, and reporting processes while mentoring team members and improving de-escalation capabilities across Support and Operations.