Top Operations & Support Jobs in Jacksonville, FL

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Provides advanced internal IT support across identity, devices, software, SaaS, and workplace applications. The role resolves complex employee technology issues, manages support workflows, builds AI-assisted automations and self-service resources, analyzes support metrics, and improves onboarding, access, device, and software processes. It also coordinates with security, infrastructure, endpoint, identity, and enterprise systems teams while supporting distributed employees across time zones.

Manages end-to-end onboarding of music publishing catalogs from deal handoff through steady-state administration. Coordinates transition plans, catalog ingestion, metadata validation, rights and royalty transfers, registrations, CWR deliveries, and remediation across PROs, sub-publishers, and digital endpoints. Serves as the operational contact for partners and sellers while collaborating with M&A, Royalties, Legal, Finance, and Business Affairs. Tracks risks, deadlines, registration completeness, pipeline income, and process improvements across multiple concurrent transitions.

Build and lead Polymarket’s fraud operations function, including investigation workflows, SOPs, case routing, escalation paths, SLAs, QA processes, and reporting. Manage Fraud Analysts and BPO partners, oversee performance and capacity, investigate fraud typologies, identify process bottlenecks, and partner with Product, Engineering, Data Science, Compliance, and Fraud Strategy to improve detection, automation, and prevention.

Leads a 24x7 managed IT services practice across Service Desk, NOC, SOC, field services, and project delivery. Oversees service quality, operational metrics, escalations, capacity, utilization, financial drivers, and continuous improvement. Builds and develops high-performing teams, manages client health and executive escalations, supports retention and growth, and partners across Sales, PMO, Client Experience, and other practices to deliver consistent client outcomes.

Leads complex operational analysis and issue resolution for MoneyPass network operations. Responsibilities include root-cause analysis, tactical planning, stakeholder collaboration, compliance enforcement, dispute and arbitration review, contract and pricing tracking, client communications, invoicing support, and validation of pricing and interchange setups. The role also supports AI adoption, operational process improvements, and data-driven recommendations to senior management.

Provides configuration management, technical writing, documentation, change management, and knowledge management support for cybersecurity and IT programs. Develops and maintains technical artifacts, configuration items, baselines, repositories, procedures, diagrams, reports, and training materials. Ensures documentation is accurate, version-controlled, accessible, compliant with government standards, and synchronized with approved system configurations. Coordinates reviews, approvals, change control, quality assurance, and stakeholder communications throughout the project lifecycle.

Supports and enhances a pension administration system by gathering requirements, documenting processes, analyzing issues, coordinating with stakeholders and vendors, and conducting functional, integration, regression, and user acceptance testing. Performs data validation, reconciliation, reporting, process improvement, change management, and implementation support. The role also tracks defects, risks, decisions, dependencies, and project activities while ensuring system changes meet business and operational needs.

Oversees research administration for complex radiology divisions, including grant and contract submissions, post-award activities, budgets, payroll, purchasing, personnel administration, compliance, and operational procedures. Supervises and trains staff, supports hiring and salary planning, monitors research policies, maintains records, coordinates with internal and external partners, and advises leadership on process improvements and special projects.

Own subscription, renewal, billing, procurement, CRM, account access, reporting, and operational KPI administration for the Market Insights business. Coordinate with Finance on receivables, validate commercial and financial data, support customer and prospect inquiries, troubleshoot account issues, and conduct business development research. The role requires strong attention to detail, financial fluency, independent judgment, and comfort using CRM, financial, productivity, and AI tools.