Top Operations & Support Jobs in Jacksonville, FL

Analyze and document service team processes, turn data into actionable insights, design and deliver technical training, maintain process and system documentation, collaborate with software and leadership to drive process improvements and implement rollout requirements across CRM and operations systems.

The Senior Director of Global Business Systems will lead IT collaboration with commercial teams to enhance systems, improve processes, and manage budgets.

Supervise a team of workers' compensation claims examiners, ensure compliance with WC laws and regulatory reporting, provide technical/jurisdictional guidance, coach and evaluate staff, assist with hiring/onboarding, participate in client claim reviews, and recommend claim resolutions. Must maintain WC certification and Washington claims experience.

Provide Tier 1/2 help desk support for a DoD program, managing IAM and cloud authentication issues (CAC, SSO, MFA), use ITSM tools (ServiceNow/JIRA), enforce SLAs, track tickets and report help desk performance metrics.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.

The Global Learning Operations & Transformation Manager will lead the transformation of operational efficiencies and AI-enabled workflows across Learning & Enablement, establishing a Global Center of Excellence to drive improvements in scalability and visibility of operational processes.

Work remotely in a contact center to monitor and investigate credit/debit fraud cases using Falcon and other tools, handle inbound/outbound member calls, meet performance targets, and maintain product knowledge and reporting. Participate in training and escalate risks to management.

Provide entry-level on-site and remote technical support for desktops, laptops, printers, mobile devices and peripherals. Troubleshoot hardware, software, basic networking, install/configure systems, maintain inventory and documentation, respond to service tickets per SLAs, escalate unresolved issues, and support onsite events and deployments.

Lead end-to-end CX automation projects, optimize LLM pipelines and RPA, report on automation performance, partner cross-functionally, mentor team members, and bring forward emerging AI-driven improvements to customer experience.

Lead revenue and sales operations as a GTM chief of staff: design and enforce sales processes, manage forecasting and territory modeling, analyze sales metrics, align revenue systems and CRM, collaborate with finance on commissions and reporting, and drive cross-functional GTM initiatives to improve sales effectiveness and growth.

Serve as the central contact for inbound RFx requests: log, triage, and qualify opportunities; coordinate cross-functional contributors; draft, edit, and assemble proposal content; manage reviews, approvals, and version control; support RFx contractors and maintain content repository.