Top Operations & Support Jobs in Jacksonville, FL

Design realistic, multi-step business operations benchmark tasks for evaluating AI systems. Responsibilities include creating workflows, reports, process documentation, spreadsheets, reference materials, and objective grading criteria. Candidates must identify ambiguous or ungradable tasks and deliver approved work on schedule. The role requires substantial hands-on operations experience, structured standards such as SOPs or QA checklists, strong Excel skills, and strong written and spoken English.

Leads HomeBase’s fiduciary services and operational infrastructure, overseeing trust administration, team development, vendor management, invoicing, banking, reporting, controls, and client operations. Partners with attorneys, accountants, advisors, and banking teams to ensure accurate, compliant service delivery. Designs scalable workflows, drives process improvements, manages performance through EOS scorecards and KPIs, supports technology adoption, and expands fiduciary service capabilities.

Leads the Underwriting Analyst team supporting Political Risk, Credit, and Surety operations. Oversees submission intake, account servicing, policy lifecycle activities, workload allocation, coaching, issue resolution, process improvements, controls, and system enhancements. Partners with underwriters, brokers, and stakeholders to ensure accurate, timely, and effective underwriting support.

Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing expectations, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned projects.

Lead company-wide operations infrastructure for a rapidly scaling, remote-first AI company. Own operating cadence, OKR and workforce planning, systems of record, organizational governance, knowledge management, and internal AI enablement. Build an operations center of excellence, deploy strategic generalists against cross-functional priorities, establish repeatable practices, and influence founders and functional leaders in a high-velocity environment.

Leads the development and optimization of workforce management operations, including forecasting, capacity planning, staffing models, scheduling, SOPs, dashboards, and real-time performance adjustments. Partners with operations, finance, and clinical leadership to meet service-level and appointment completion targets. Drives cross-functional process and product improvements while monitoring KPIs, analyzing trends, and refining workforce systems and workflows.

Provides second-tier technical support for accounting-related software applications through phone, web, and email. Diagnoses and resolves customer issues, handles escalations, maintains customer communication, uses and improves Knowledge Base content, identifies system defects, and collaborates with cross-functional teams. The role requires accounting or finance industry knowledge, strong communication and organizational skills, and at least four years of software support experience.

Own Toloka’s go-to-market strategy, commercial offerings, cross-functional process launches, and executive revenue reporting. Partner with the CSO on market decisions, pricing, resource allocation, board preparation, and business reviews. Build reliable models and reporting covering bookings, revenue, pipeline, forecast, and margin. The role requires strong quantitative skills, understanding of AI model training and evaluation, and experience operating across Sales, Delivery, Legal, and Finance.

Translate, review, copy-edit, and quality-assure Punjabi content in Gurumukhi and Shahmukhi. Maintain glossaries, style guides, and other language assets; resolve linguistic queries; provide translator feedback; support linguist onboarding and training; improve review processes; and meet quality and productivity KPIs while collaborating with global teams.

Lead sa.global’s North American country operations, translating global strategy into local execution. Own shared P&L performance, revenue growth, delivery quality, client outcomes, regulatory compliance, workforce planning, and cross-functional alignment. Champion AI-enabled offerings and ways of working, represent the company with clients and partners, and serve as the senior in-country leader connecting global functions with local commercial and operational realities.